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Mary Nkwopara

Customer Service

My name is Mary. I am passionate about providing exceptional customer service and ensuring customer satisfaction. I have extensive experience working as a Customer Service Specialist, providing virtual administrative support to various clients across different industries. In my previous roles, I have effectively managed calendars, scheduled appointments, and coordinated meetings and conferences across multiple time zones. I am proficient in handling email correspondence, drafting and editing documents, and managing databases. I have a strong attention to detail and excellent organizational skills, allowing me to efficiently prioritize tasks and meet deadlines. Additionally, I am experienced in managing travel arrangements, processing expenses, and performing general administrative duties remotely. I have utilized a range of communication and collaboration tools, such as email platforms, project management software, and virtual meeting platforms, to effectively coordinate with clients and team members. I am also familiar with cloud-based storage systems, enabling secure file sharing and document management. I believe I am a strong fit for this role because my proficiency in various administrative tasks, such as calendar management, email correspondence, document creation and editing, and database management, makes me well-equipped to handle the day-to-day responsibilities of the role. I am also comfortable using a variety of communication and collaboration tools, which facilitate seamless virtual interactions with clients and team members.
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Outsource Global Technology Limited
Aug 2021 – Jun 2023
Customer Service Representative