school Studied Accounting at Federal Polytechnic Nekede, Owerri.
watch_laterJoined November 17, 2023
Languages
English
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Basic
About
I am a versatile lady with great interest in all aspects of Customer Service, business, and Finance, from Business to Financial Management who possesses vast experience in managing all project activity, and providing clear guidance and leadership to a team. A confident communicator with strong interpersonal and analytical skills thrives on social interaction and client satisfaction. Eager to work towards achieving organizational goals and in turn build capacity for future tasks. Well-presented and proactive team player, with a relentless drive to have a broad impact as well as deliver results.
Experience
Citizens Disability
Oct 2020 – Nov 2023
Massachusetts
Consumer Services Specialist
 Managed large amounts of inbound and outbound calls in a timely
manner.
 Multi-tasked by maintaining several live call conversations while
navigating through computers, taking notes, entering client data, and promoting positive customer service.
 Consistently demonstrated high-quality work by
meeting/exceeding quality audits, and personal/team qualitative and
quantitative targets.
 Ensured that all application documents sent to the client are properly
signed electronically.
 Respected client dignity and confidentiality.
 Appropriately disposed calls in a professional manner.
 Coordinated with other parties to ensure seamless integration of
the work process.
 Promoted a positive customer service image through prompt,
accurate, and courteous responses to customer information needs.
