With a strong background in customer service and team supervision, I bring several years of hands-on experience in call center environments, where I have successfully led teams to exceed performance goals and deliver outstanding service. As a Call Center Team Leader, I have overseen daily operations, monitored agent performance, handled escalations, and implemented strategies to improve efficiency, customer satisfaction, and employee engagement.
My work interests lie in developing high-performing teams, optimizing workflows, and using data-driven insights to enhance service delivery. I am passionate about fostering a positive and motivating team environment that drives both individual and group success. I enjoy training and mentoring staff, encouraging professional growth while ensuring adherence to company standards and KPIs.
One of my strongest assets is my ability to remain calm and solution-focused under pressure. I have a keen eye for identifying process gaps and a proactive mindset for solving problems before they escalate. My communication and interpersonal skills help me manage diverse team members effectively, while my organizational abilities enable me to manage shifting priorities without compromising service quality.
Whether leading a large team or stepping in to resolve customer issues directly, I am committed to excellence, accountability, and continuous improvement in every aspect of call center operations.
Experience
Affordable Rent to own
Mar 2022 – Present
Nigeria
Customer Support Representative
• Managed inbound sales inquiries and provided tailored recommendations for prospective clients.
• Coordinated appointment bookings and follow-ups for home viewings using CRM tools.
• Supported marketing efforts through social media campaigns and client feedback integration.
• Ensured CRM data accuracy to improve pipeline forecasting and team efficiency.
