Mary Rose Lompot

Executive Virtual Assistant | Customer Service Representative

Intro

Valenzuela City, Philippines

Studied Business Administration major in Management at STI COLLEGE

Banking

editor.wix.com/html/editor/web/renderer/edit/ffbc39f4-d179-4eae-8835-fca1a2a46a98?metaSiteId=bf6c9c90-3751-4bf1-a70c-33695ed21069

Joined August 1, 2022

Skills

Languages

Tagalog

Fluent

English

Advanced

About

An experienced relationship manager dedicated to the client’s satisfaction and increasing the ability of service at all levels. I work on a hybrid team, which means I cater to phone calls inbound and outbound, as well as assist clients via live chats, emails, and texts. Fully equipped to assist high-level clients.

Experience

Taskus ( Financial Account )

Feb 2021 – Apr 2022

Philippines

Customer Service Representative

. I work on a hybrid team, which means I cater to phone calls inbound and outbound, as well as assist clients via live chats, emails, and texts. Fully equipped to assist high-level clients. Create and open escalated tickets and provide excellent resolution. ACHIEVEMENTS HIGHLIGHTS Top Agent for the Month of February 2022 Top Agent for the Month of October 2021

Alorica Barclaycrad US UK

Aug 2018 – Aug 2020

Philippines

Relationship Manager

Receiving inbound calls Process credit line increase and assist client’s on balance transfer. Help clients to determine fraud charges and then tag as Fraud. Process Dispute. Help clients to earn and how to redeem their points using their credit cards. ACHIEVEMENTS HIGHLIGHTS Top 6 agent year 2019 Top 10 agent NPS Superstar 2019

Education

STI COLLEGE

Jun 2006 – Dec 2008

College Level, Business Administration major in Management