I am a detail-oriented virtual assistant and customer service advocate with experience in providing
exceptional support. I ensure projects are completed on time and with confidentiality. One of my
expertise is creating an effective and organized environment that allows me to provide top-tier client
support. I'm a virtual professional with proven experience, I provide a wide range of virtual services.
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Experience
Perserva Real Estate LLC
Jul 2021 – Feb 2023
Dallas, Texas
Marketing Manager
Send email marketing campaigns.
• Call cities and counties to confirm some information about the
property.
• Provide training and support to outbound callers.
• Find new buyers using different platforms.
• Manage email marketing lists (add/update/remove contacts).
• Post and advertise deals using Facebook marketplace and answer
inquiries.
• Create and send marketing reports and update trackers.
• Skip trace, property research, and general research tasks.
• Gather and edit property photos.
• Send email marketing campaigns to potential clients.
• Use CRM daily to update and stay on task until deals are assigned.
• Troubleshooting and contact support.
• Perform other administrative tasks and special projects as assigned.
• Manage and Train cold callers.
• Meet with customer support and developers to resolve tool issues.
• Create email and SMS blast campaigns.
Omnis Real Estate LLC
Oct 2019 – Jun 2021
Dallas, Texas
General Admin Assistant
• Send email marketing campaigns.
• Call cities and counties to confirm some information about the
property.
• Manage and update trackers for all departments.
• Create scheduled meetings for acquisitions, marketing, dispositions,
and transactions.
• Create minutes of the meeting.
• Send daily, weekly, and monthly reports to clients.
• Help acquisitions, dispositions, marketing, and transaction
departments.
• Report issues to customer support if needed.
• Send daily, weekly, and monthly reports to clients.
Telstra Australia
Mar 2017 – Oct 2019
Pasay City, Philippines
Technical Support Representative
Providing step-by-step assistance to all Australians who are
experiencing problems with their internet service.
• Resolving network issues
• Configuring hardware and software
• Sending on-site technician if client/ customer was unable to
perform troubleshooting.
• To ensure client satisfaction, follow up on tickets if fully resolved
before closing them.
• If the client's problem falls outside of our scope, we offer tier-2
technical support.
Peoples Aircargo and Warehousing Company Inc.
Sep 2013 – Feb 2017
Pasay City, Philippines
Billing Clerk
• Answering client questions verbally and over the phone.
• Making cargo receipts for all brokers and customers.
• Sending invoices and account updates to clients.
• Sorting and tracking payments.
• Provide regular and accurate reports for billing data.
• Reviewing all documentation.