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Mary Rose Nolasco

General Virtual Assistant

Tanza, Philippines
Real Estate
Joined May 29, 2023



I am a detail-oriented virtual assistant and customer service advocate with experience in providing exceptional support. I ensure projects are completed on time and with confidentiality. One of my expertise is creating an effective and organized environment that allows me to provide top-tier client support. I'm a virtual professional with proven experience, I provide a wide range of virtual services.
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Perserva Real Estate LLC
Jul 2021 – Feb 2023
Dallas, Texas
Marketing Manager
Send email marketing campaigns. • Call cities and counties to confirm some information about the property. • Provide training and support to outbound callers. • Find new buyers using different platforms. • Manage email marketing lists (add/update/remove contacts). • Post and advertise deals using Facebook marketplace and answer inquiries. • Create and send marketing reports and update trackers. • Skip trace, property research, and general research tasks. • Gather and edit property photos. • Send email marketing campaigns to potential clients. • Use CRM daily to update and stay on task until deals are assigned. • Troubleshooting and contact support. • Perform other administrative tasks and special projects as assigned. • Manage and Train cold callers. • Meet with customer support and developers to resolve tool issues. • Create email and SMS blast campaigns.
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Omnis Real Estate LLC
Oct 2019 – Jun 2021
Dallas, Texas
General Admin Assistant
• Send email marketing campaigns. • Call cities and counties to confirm some information about the property. • Manage and update trackers for all departments. • Create scheduled meetings for acquisitions, marketing, dispositions, and transactions. • Create minutes of the meeting. • Send daily, weekly, and monthly reports to clients. • Help acquisitions, dispositions, marketing, and transaction departments. • Report issues to customer support if needed. • Send daily, weekly, and monthly reports to clients.
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Telstra Australia
Mar 2017 – Oct 2019
Pasay City, Philippines
Technical Support Representative
Providing step-by-step assistance to all Australians who are experiencing problems with their internet service. • Resolving network issues • Configuring hardware and software • Sending on-site technician if client/ customer was unable to perform troubleshooting. • To ensure client satisfaction, follow up on tickets if fully resolved before closing them. • If the client's problem falls outside of our scope, we offer tier-2 technical support.
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Peoples Aircargo and Warehousing Company Inc.
Sep 2013 – Feb 2017
Pasay City, Philippines
Billing Clerk
• Answering client questions verbally and over the phone. • Making cargo receipts for all brokers and customers. • Sending invoices and account updates to clients. • Sorting and tracking payments. • Provide regular and accurate reports for billing data. • Reviewing all documentation.