- Created engaging social content (text, images, video)
- Managed social media calendars & scheduled posts
- Analyzed data & tracked key metrics (KPIs)
- Grew follower base & boosted brand awareness
- Responded to comments & messages
- Stayed on top of social media trends & best practices
Hinduja Global Solutions
Apr 2021 – Dec 2021
Pasig City
Customer Service Advocate
- Provided support to healthcare providers, assisting with inquiries related to patient information and coverage details.
- Fielded inquiries regarding patient benefits, appointments, and eligibility.
- Resolved issues related to claims, prescriptions, and billing for providers.
- Maintained accurate records of provider interactions and patient data, adhering to HIPAA regulations.
- Ensured a high level of satisfaction by delivering timely and accurate information.
- HIPAA Certified
Telus International AI
Sep 2019 – Mar 2020
Ayala Exchange
Customer Service Representative
- Provided comprehensive support to partner drivers, addressing a wide range of concerns including in-app technical issues, fare discrepancies, and documentation queries.
- Efficiently resolved driver-related problems to ensure smooth operations and a positive partner experience.
GMA Network
Apr 2017 – Apr 2019
Kamuning, Quezon City
Ingest Staff
- Digitized analog video materials
- Maintained timely video archive
- Monitored video quality
- Reported discrepancies in MAMS (Media Asset Management System)
Convergys
May 2016 – Apr 2017
Manila
Customer Service Representative
- Provide accurate and timely information about products, promotions, and store policies.
- Handle customer complaints and resolve issues with empathy and efficiency.
- Build rapport with customers to foster loyalty and repeat business.
- Assist customers with online orders and in-store pickup processes.
Education
Universidad de Manila
Jun 2012 – Mar 2016
Bachelor of Arts and Sciences (BASc), Mass Communication