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Mary Shelley Dela Fuente

Social Media Manager

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Intro
Quezon City, Philippines
Studied Mass Communication at Universidad de Manila
Joined April 2, 2025

Skills

Languages

Tagalog
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Native or Bilingual
English
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Fluent
Experience
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Houston Properties Team
Jul 2023 – Jul 2024
Houston Texas
Social Media Specialist
- Created engaging social content (text, images, video) - Managed social media calendars & scheduled posts - Analyzed data & tracked key metrics (KPIs) - Grew follower base & boosted brand awareness - Responded to comments & messages - Stayed on top of social media trends & best practices
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Hinduja Global Solutions
Apr 2021 – Dec 2021
Pasig City
Customer Service Advocate
- Provided support to healthcare providers, assisting with inquiries related to patient information and coverage details. - Fielded inquiries regarding patient benefits, appointments, and eligibility. - Resolved issues related to claims, prescriptions, and billing for providers. - Maintained accurate records of provider interactions and patient data, adhering to HIPAA regulations. - Ensured a high level of satisfaction by delivering timely and accurate information. - HIPAA Certified
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Telus International AI
Sep 2019 – Mar 2020
Ayala Exchange
Customer Service Representative
- Provided comprehensive support to partner drivers, addressing a wide range of concerns including in-app technical issues, fare discrepancies, and documentation queries. - Efficiently resolved driver-related problems to ensure smooth operations and a positive partner experience.
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GMA Network
Apr 2017 – Apr 2019
Kamuning, Quezon City
Ingest Staff
- Digitized analog video materials - Maintained timely video archive - Monitored video quality - Reported discrepancies in MAMS (Media Asset Management System)
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Convergys
May 2016 – Apr 2017
Manila
Customer Service Representative
- Provide accurate and timely information about products, promotions, and store policies. - Handle customer complaints and resolve issues with empathy and efficiency. - Build rapport with customers to foster loyalty and repeat business. - Assist customers with online orders and in-store pickup processes.
Education
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Universidad de Manila
Jun 2012 – Mar 2016
Bachelor of Arts and Sciences (BASc), Mass Communication
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