User's Cover Picture
User's avatar

Mary Shelley Dela Fuente

Social Media Manager

Message
Experience
User avatar
Houston Properties Team
Jul 2023 – Jul 2024
Houston Texas
Social Media Specialist
- Created engaging social content (text, images, video) - Managed social media calendars & scheduled posts - Analyzed data & tracked key metrics (KPIs) - Grew follower base & boosted brand awareness - Responded to comments & messages - Stayed on top of social media trends & best practices
User avatar
Hinduja Global Solutions
Apr 2021 – Dec 2021
Pasig City
Customer Service Advocate
- Provided support to healthcare providers, assisting with inquiries related to patient information and coverage details. - Fielded inquiries regarding patient benefits, appointments, and eligibility. - Resolved issues related to claims, prescriptions, and billing for providers. - Maintained accurate records of provider interactions and patient data, adhering to HIPAA regulations. - Ensured a high level of satisfaction by delivering timely and accurate information. - HIPAA Certified
User avatar
Telus International AI
Sep 2019 – Mar 2020
Ayala Exchange
Customer Service Representative
- Provided comprehensive support to partner drivers, addressing a wide range of concerns including in-app technical issues, fare discrepancies, and documentation queries. - Efficiently resolved driver-related problems to ensure smooth operations and a positive partner experience.
User avatar
GMA Network
Apr 2017 – Apr 2019
Kamuning, Quezon City
Ingest Staff
- Digitized analog video materials - Maintained timely video archive - Monitored video quality - Reported discrepancies in MAMS (Media Asset Management System)
User avatar
Convergys
May 2016 – Apr 2017
Manila
Customer Service Representative
- Provide accurate and timely information about products, promotions, and store policies. - Handle customer complaints and resolve issues with empathy and efficiency. - Build rapport with customers to foster loyalty and repeat business. - Assist customers with online orders and in-store pickup processes.
Education
User avatar
Universidad de Manila
Jun 2012 – Mar 2016
Bachelor of Arts and Sciences (BASc), Mass Communication