I am Matias Visalli, a customer service professional with two years of experience in high-pressure environments, fluent in English and Spanish. I hold a strong educational background, including primary and secondary education at Cervantes Spanish School and an intensive English course at British Alliance.
At Tata Consultancy Services (TCS) in Montevideo, I managed high-priority issues for an international beer production company, utilizing my technical skills and collaborating effectively with my team. Previously, at Alorica Amazon, I resolved customer complaints about orders and shipments, employing empathy and strong communication to educate clients on policies.
I possess the EF SET English Certificate and have skills in critical thinking, Microsoft Teams, and Office 365. I am dedicated to enhancing customer experiences and believe my background makes me a valuable asset in any customer service role.
Experience
Tata Consultancy Services
Aug 2022 – Jul 2023
Uruguay
Service Desk
- Manage and solve high priority internal problems for an
international company focused on beer production and
distribution, using my technical knowledge and software
understanding
- Collaborate with a team to distribute and optimize tasks through
proactive communication
- Improve service progressively through study and constant
updating of both the product and customer experience
- Maintain excellent performance always honouring the company’s
goals and values
Amazon-Amazon
Nov 2021 – May 2022
Uruguay
Customer Service Representative
- Resolve customer complaints about goods received and inquiries
about shipment within the United States
- Educate customers about Amazon’s policies on shipping, returns
and warranties as well as updating their data
- Actively listening to the client and understanding their situation
by resolving their complaints with empathy
- Manage time effectively to resolve complaints or arrange their
resolution according to client needs
- Knowledge and management of the products database to access
relevant information and provide the best customer service
