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Matilda Kadzo

Virtual Assistant

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Intro
Nairobi, Kenya
Information Technology & Services
Joined September 20, 2022

Skills

Languages

English
-
Fluent
Swahili
-
Fluent
About
Im an IT and Network support engineer with 4 years experience, as well as a data scientist and virtual assistant.
Experience
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BRCK Limited
Feb 2019 – Jan 2022
Nairobi, Kenya
NOC Lead Engineer
Coordinate project operations, planning and successful implementation. Monitor and manage network to ensure optimal operation and performance in Nairobi,Mombasa, Nakuru, Kisumu and Naivasha Troubleshoot and resolve network alerts, events, and issues. Provide support to depend on departments through official collaboration channels. Automation of processes through development or configuration of software solutions Prepare updates and reports as required. Concise reporting to escalate tasks and events. Provide feedback and suggestions for improvements. Develop dashboard visualizations of network and field operations. Coordinated and documented preventive, proactive and corrective maintenance requirements. Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
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Surf Kenya
Jun 2017 – Feb 2019
Nairobi, Kenya
NOC Support Engineer
Triaged network alarms and assigned incidents to qualified personnel for resolution. Documented network support activities. Ran monthly network reports. Actively analyzing activities and continuously improving strategies. Created backup systems for network data. Handled first-tier troubleshooting of customer voice and data networks. Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness. Oversaw routine technical support for WAN and LAN connectivity, routers, and firewall. Managed technical resources well by prioritizing issues and escalating complex cases to appropriate personnel. Documented help desk requests and resolutions. Creation and follow-up of troubleshooting network tickets. Configuration and troubleshooting of network devices e.g MikroTik routers and Ubiquiti Access Points
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Surf Kenya
May 2017 – Jul 2017
Nairobi, Kenya
Field Engineer
Tasked with wireless network design and implementation in rural and urban settings Design and assembly of power equipment for deployment of fiber PoPs, Point-to-Point radio links,Multi-Dweller Units, Public Wi-Fi hotspots, and home Wi-Fi systems Involved in surveys across the country for network expansion (topology, LoS to nearby)
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East African School Of Aviation (EASA)
Mar 2016 – May 2016
Nairobi, Kenya
IT Support
Learned from attempted breaches, a– Nairobi, Kenya Network support and troubleshooting Documented network support activities. Hardware and software support across different departments. General administrative tasks Configured security settings or access permissions for groups or individuals. Ran monthly network reports. Documented help desk requests and resolutions.
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