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Matrell Wood

Customer Service Representative

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Intro
Phoenix, United States
ON Stocking Associate at Walmart Inc.
Joined March 20, 2025

Skills

Languages

English
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Native or Bilingual
About
I am a graduate of Full Sail University. I obtained a bachelor's in writing. My skillset is explicitly geared towards utilizing my computer and typing skills to complete tasks. I am also a customer service specialist with 10 years of experience in a handful of successful franchises, even helping develop three into top rated service providers.
Experience
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Walmart Inc.
Aug 2021 – Present
Queen Creek, AZ
ON Stocking Associate
• Efficiently organized and stocked shelves with 100% accuracy, ensuring product visibility and easy customer access, reducing restocking time by 20%. • Coordinated with a team of up to 10 associates to streamline the stocking process, achieving a 30% reduction in average task completion time. • Managed overnight stocking timelines, meeting deadlines consistently and preparing store sections for opening by 6 AM, leading to a 95% on-time completion rate. • Adhered to all safety and store standards, following protocol 100% of the time, helping maintain a secure and organized work environment. • Adapted quickly to shifting priorities and urgent stocking requests, enabling completion of high-priority tasks within 10% of scheduled time. • Provided friendly and professional assistance to early-morning customers, addressing queries with a 95% customer satisfaction rating based on feedback.