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Matthew Clark

Multi-talented professional with 8+ years of experience working in tech SaaS and Legal environments

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Intro
Martock, United Kingdom
Studied Smart Design at Nottingham Trent University
Studied Product Design at Nottingham Trent University
Information Technology & Services
linkedin.com/in/clarkgolding
Joined June 5, 2024

Skills

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English
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Native or Bilingual
About
Multi-talented professional with 8+ years of experience working for clients including Norton Rose Fulbright, Teva, Vitality, and NHS Trusts. I am a logical and creative problem solver with strong attention to detail experienced in managing the customer journey within the B2B SaaS space, comfortable with managing multiple projects simultaneously. Through empathy, I build rapport with customers so I can work with them to achieve their strategic objectives.
Experience
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Interact Software
Sep 2021 – Mar 2024
Remote
Onboarding Consultant
Partnered with new and existing Enterprise customers to design and deliver customised onboarding programs for the installation and launch of Interact’s intranet product software. Through the course of my work, I would: • Streamlined upgrade projects by 700%, by radically remodelling how parallel workstreams could be combined to make more efficient use of customer meeting time. • Delivered 300+ hours of product expert training for enterprise customers. • Published an expansive library of digital product feature guides to supplement the live training curriculum and support clients onboarding new staff on the use of the product. • Developed information architecture sitemaps for 50+ clients (including Teva, Vitality, various NHS Trusts and high-profile governmental organisations), converting client content audits into intranet navigation interfaces.
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Taylor Wessing LLP
May 2021 – Aug 2021
Remote
Senior Intranet Project and Knowledge Systems Officer
This project aimed to modernise the firm's intranet for improved employee experience and information access. I played a key role in the preparation phase of the firm’s intranet migration project aimed at modernising the firm’s intranet for improved employee experience and information management. • Interviewed stakeholders at multiple levels, gathering information and promoting the intranet migration project, selling them on the benefits for their departments and action steps to capitalise on the opportunities available. • Co-published a comprehensive specification document, clarifying the requirements that the project team then used to guide the vendor selection process.
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Norton Rose Fulbright LLP
Aug 2018 – Jan 2021
London
Intranet Executive
Joined the intranet team during a crucial phase of migrating from an on-premises SharePoint intranet to a new hybrid model. • Launched a global SharePoint intranet platform, migrating from On-Prem to Hybrid. • Optimised the existing content libraries, leading practice and business service content owners across the 5 global regions, in auditing existing content as a preliminary cleanse ahead of migration. • Established a global virtual learning and development curriculum to train our regional agents in effective use of the intranet for knowledge management and internal communications. • Managed workloads for 5 regional teams of content editors. • Co-created change management content to instruct intranet users of project process.
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Ince & Co LLP
Dec 2014 – Jul 2018
London
Digital Marketing Executive
Joined the marketing department focusing on customer relationship management (CRM) tasks. • Purified a legacy CRM database, liaising with firm partners and legal staff to ensure their contact data was GDPR compliant. • Established digital video and audio content production at the firm, by producing webinars and ‘readthroughs’ of key thought leadership articles, editing audio and video content for distribution, and coaching legal staff to present their thought leadership content, confidently. • Deconstructed 24 Business Development and Marketing workflows into Microsoft Visio process maps through interviews with 8 team members, to support the Business Services Change Program.
Education
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Nottingham Trent University
Oct 2011 – Jun 2012
MA, Smart Design
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Nottingham Trent University
Oct 2007 – Jul 2011
BA, Product Design
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