I am a dynamic and results oriented professional with over 4 years of committed service in administration, operations coordination,
customer support and business development. Proven track record of overseeing end-to-end customer interactions, ensuring exceptional service delivery and driving sales conversion. Skilled in gathering market intelligence, analyzing industry trends and leveraging insights to optimize sales strategies and meet aggressive sales targets. Known for proactive networking, targeted marketing and collaboration with cross functional teams to align sales initiatives with company objectives.
Experience
Monkey Adventures
Feb 2021 – Present
Remote
Customer support professional and Sales executive
Overseeing end-to-end customer interactions, from initial inquiry to post-trip feedback ensuring
exceptional service delivery that has enhanced customer satisfaction while driving sales conversion.
• Excelled in fostering a customer satisfaction rating of over 90% and cultivating repeat business, with
40% of clients currently booking multiple tours or recommending services.
• Collaborating closely with clients to customize tour itineraries, addressing their preferences and
ensuring personalized experiences that exceed expectations.
• Implemented streamlined booking processes that have reduced average response time by 50%,
enhancing overall customer experience and operational efficiency.
• Gathering market intelligence about industry trends, competitors' offerings and customer preferences
to provide informed recommendations and enhance sales strategies.
• Meeting and exceeding sales targets by effectively promoting tour packages, upselling additional
services and driving business growth through proactive sales strategies networking, and targeted
marketing.
• Seeking continuous feedback from clients to identify areas for service enhancement. This has been
contributing to the development of new tour offerings.
• Collaborating closely with operations, marketing and product development teams to ensure alignment
of sales strategies with company objectives and market trends.