I'm a professional with extensive experience at customer service in chat, telephone, in-person and online environments. Graduated as a IT Technician and with more than 9 years of experience in various áreas and customer issues. I have outstanding skills in problem solving, effective communication and the use of CRM tools. Passionate about providing exceptional customer support and contributing to business success.
Experience
TIENDANUBE / NUVEMSHOP (SaaS)
Jun 2023 – Dec 2024
Remote
Support Guru
• I provided technical support and assistance to store owners and customers through Zendesk, Jira and other tools for the “www.tiedanube.com” platform.
• Resolved queries about design, marketing, Social Media, products and statics.
• I collaborated in the continuous improvement of customer service processes.
Samsung Electronics
Dec 2022 – Jun 2023
Customer Service Representative
• Provided high-quality customer service through various channels, including phone and chat.
• Resolved queries and technical problems related to Samsung products.
• I collaborated with the technical team to guarantee effective and satisfactory solutions for clients.
NATION S.A.
May 2022 – Oct 2022
Sales advisor
• Developed both telephone and in-person sales skills.
• Presented and sold car savings plans to potential clients.
• I met the sales objectives established by the company.
Claro AMX
Apr 2017 – Oct 2021
Customer Experience Representative
• Customer service, retention and loyalty in the area of billing, service operation and company products. Meeting sales and quality of service objectives.
• Responded to customer inqueries via phone, chat, emails, and in person
• Dynamic product technician. Stock control, reception and sending of electronic material.
• Support to foreigners customers in English language via online channels