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Mauricio Sanchez

Professional with extensive experience in customer service in chat, telephone and online environments. Graduated as a IT Technician and wit

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Intro
Argentina
Computer Hardware
Joined February 3, 2025

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
I'm a professional with extensive experience at customer service in chat, telephone, in-person and online environments. Graduated as a IT Technician and with more than 9 years of experience in various áreas and customer issues. I have outstanding skills in problem solving, effective communication and the use of CRM tools. Passionate about providing exceptional customer support and contributing to business success.
Experience
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TIENDANUBE / NUVEMSHOP (SaaS)
Jun 2023 – Dec 2024
Remote
Support Guru
• I provided technical support and assistance to store owners and customers through Zendesk, Jira and other tools for the “www.tiedanube.com” platform. • Resolved queries about design, marketing, Social Media, products and statics. • I collaborated in the continuous improvement of customer service processes.
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Samsung Electronics
Dec 2022 – Jun 2023
Customer Service Representative
• Provided high-quality customer service through various channels, including phone and chat. • Resolved queries and technical problems related to Samsung products. • I collaborated with the technical team to guarantee effective and satisfactory solutions for clients.
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NATION S.A.
May 2022 – Oct 2022
Sales advisor
• Developed both telephone and in-person sales skills. • Presented and sold car savings plans to potential clients. • I met the sales objectives established by the company.
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Claro AMX
Apr 2017 – Oct 2021
Customer Experience Representative
• Customer service, retention and loyalty in the area of billing, service operation and company products. Meeting sales and quality of service objectives. • Responded to customer inqueries via phone, chat, emails, and in person • Dynamic product technician. Stock control, reception and sending of electronic material. • Support to foreigners customers in English language via online channels