In my most recent role as a Remote Customer Service Representative at Alpha Intelligent Technology Co.LTD., I handled over 70 inquiries per day, achieving a 92% first-contact resolution rate and maintaining a 4.8/5 customer satisfaction score. My ability to adapt to the remote work environment allowed me to streamline my workflow, reducing ticket resolution time by 20% through efficient prioritization and collaboration with distributed teams using tools like Zendesk and Zoho.
Experience
Alpha Intelligent Technology Co.LTD
Apr 2024 – Present
beijing china
Customer service manager
Delivered remote technical support for customers using software products, managing inquiries through chat and email.
