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Max Woods

Office Assistant

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Intro
Coralville, United States
Guest Service Representative at Kinseth Hospitality
Joined June 9, 2025

Skills

Languages

English
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Native or Bilingual
About
I’m a versatile and dependable professional with experience in healthcare and hospitality, trusted to handle supervisory and administrative duties. I'm skilled in scheduling, data entry, and team coordination in fast-paced, customer-focused environments. Now, I’m looking to transition into administrative and clerical roles where I can support efficient office operations.
Experience
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Kinseth Hospitality
Feb 2025 – Present
Coralville, IA
Guest Service Representative
-Provided exceptional guest service through check-in/check-out, reservation management, and handling guest inquiries and concerns. -Managed daily shift operations in the absence of the Front Desk -Manager, ensuring consistent service standards and efficient workflow. -Implemented streamlined processes, updated documentation, and training materials -Supported multiple departments during low-traffic periods to improve efficiency and cross-functional collaboration.
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Royal Hotels IA LLC
Jul 2023 – Apr 2025
Coralville, IA
Front Desk Associate
-Delivered outstanding guest service managing check-in/check-out, reservations, and guest relations. -Stepped into supervisory duties during management absences, resolving escalated guest concerns, and ensuring service consistency. -Trained and mentored new front desk team members on ChoiceADVANTAGE (Choice Hotels property management system) and brand service expectations. -Managed daily front office operations such as room inventory, overbooking resolution, and coordination with housekeeping and maintenance teams. -Developed signage and onboarding materials to enhance new hire comprehension, reduce training time, and lower labor costs.
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Good Samaritan Society
Apr 2021 – Apr 2022
West Union, IA
Dietary Aide
-Assisted in daily meal preparation, portioning, and service in accordance with dietary guidelines and resident preferences. -Maintained sanitation and food safety standards in compliance with health department regulations. -Trained and supervised dietary staff during manager’s absence to ensure smooth kitchen operations. -Fostered a welcoming and engaging environment during mealtimes and group activities to promote resident happiness, comfort, and energy levels among elderly patients.