Max Woods, Office Assistant

Kinseth Hospitality

Feb 2025 – Present

Coralville, IA

Guest Service Representative

-Provided exceptional guest service through check-in/check-out, reservation management, and handling guest inquiries and concerns. -Managed daily shift operations in the absence of the Front Desk -Manager, ensuring consistent service standards and efficient workflow. -Implemented streamlined processes, updated documentation, and training materials -Supported multiple departments during low-traffic periods to improve efficiency and cross-functional collaboration.

Royal Hotels IA LLC

Jul 2023 – Apr 2025

Coralville, IA

Front Desk Associate

-Delivered outstanding guest service managing check-in/check-out, reservations, and guest relations. -Stepped into supervisory duties during management absences, resolving escalated guest concerns, and ensuring service consistency. -Trained and mentored new front desk team members on ChoiceADVANTAGE (Choice Hotels property management system) and brand service expectations. -Managed daily front office operations such as room inventory, overbooking resolution, and coordination with housekeeping and maintenance teams. -Developed signage and onboarding materials to enhance new hire comprehension, reduce training time, and lower labor costs.

Good Samaritan Society

Apr 2021 – Apr 2022

West Union, IA

Dietary Aide

-Assisted in daily meal preparation, portioning, and service in accordance with dietary guidelines and resident preferences. -Maintained sanitation and food safety standards in compliance with health department regulations. -Trained and supervised dietary staff during manager’s absence to ensure smooth kitchen operations. -Fostered a welcoming and engaging environment during mealtimes and group activities to promote resident happiness, comfort, and energy levels among elderly patients.

Max Woods

Office Assistant

Skills

Languages