I’m a versatile and dependable professional with experience in healthcare and hospitality, trusted to handle supervisory and administrative duties. I'm skilled in scheduling, data entry, and team coordination in fast-paced, customer-focused environments. Now, I’m looking to transition into administrative and clerical roles where I can support efficient office operations.
Experience
Kinseth Hospitality
Feb 2025 – Present
Coralville, IA
Guest Service Representative
-Provided exceptional guest service through check-in/check-out,
reservation management, and handling guest inquiries and concerns.
-Managed daily shift operations in the absence of the Front Desk
-Manager, ensuring consistent service standards and efficient
workflow.
-Implemented streamlined processes, updated documentation, and
training materials
-Supported multiple departments during low-traffic periods to
improve efficiency and cross-functional collaboration.
Royal Hotels IA LLC
Jul 2023 – Apr 2025
Coralville, IA
Front Desk Associate
-Delivered outstanding guest service managing check-in/check-out,
reservations, and guest relations.
-Stepped into supervisory duties during management absences,
resolving escalated guest concerns, and ensuring service
consistency.
-Trained and mentored new front desk team members on
ChoiceADVANTAGE (Choice Hotels property management system)
and brand service expectations.
-Managed daily front office operations such as room inventory,
overbooking resolution, and coordination with housekeeping and
maintenance teams.
-Developed signage and onboarding materials to enhance new hire
comprehension, reduce training time, and lower labor costs.
Good Samaritan Society
Apr 2021 – Apr 2022
West Union, IA
Dietary Aide
-Assisted in daily meal preparation, portioning, and service in
accordance with dietary guidelines and resident preferences.
-Maintained sanitation and food safety standards in compliance with
health department regulations.
-Trained and supervised dietary staff during manager’s absence to
ensure smooth kitchen operations.
-Fostered a welcoming and engaging environment during mealtimes
and group activities to promote resident happiness, comfort, and
energy levels among elderly patients.