Maylene Templanza, Customer, Technical and chat support

About

I'm a customer and technical support for 7 years in BPO industry

Experience

CSS Corp

Apr 2022 – Present

Bonifacio Technology Center, 31St Street Corner 2Nd Avenue Bonifacio Global City, Taguig, 1634 Metro Manila

Sales development Officer

• Voice and Email Outbound Support • Generate a new pipeline for our Account Executives through prospect engagements (cold calling, email outreach, LinkedIn, and email. • Owning the initial outreach to prospects in order to educate them on the value of the Bolt and Identity Powered Commerce

CSS Corp

Mar 2022 – Apr 2022

Bonifacio Technology Center, 31St Street Corner 2Nd Avenue Bonifacio Global City, Taguig, 1634 Metro Manila

Technical Support ( Nextiva )

• Voice Technical Support • Performing troubleshooting with small to medium businesses, corporations, or call center companies in setting up VoIP in their phone system. •Task requires technical skills and knowledge about VOIP, networking, VoIP hard phone, and hard phone. • Managing personalize set up requests on how clients would like to set up their phone system both virtual and physical with the help of their IT department.

CSS Corp

May 2021 – Mar 2022

Bonifacio Technology Center, 31St Street Corner 2Nd Avenue Bonifacio Global City, Taguig, 1634 Metro Manila

Player Support ( Activision )

• Email technical support • Answers players' requests for assistance on their gaming platform for support. • Validates and troubleshoot issues with their hardware and gaming software • Assist in improving players handling of basic issues encountered during gaming • Validates player information and conducts review or investigation in checking items • purchased or missing points in the game. • Answers questions and provides resolutions accounts being banned, watchlisted, accidental linking, and unlinking of gaming platforms (PC, Playstation, Xbox) • Updates players regarding inquiries of new games, features, promotions, and update roll-outs or fixes in the game

CSS Corp

Apr 2018 – May 2021

Bonifacio Technology Center, 31St Street Corner 2Nd Avenue Bonifacio Global City, Taguig, 1634 Metro Manila

Hardware Engineer ( Corsair )

• Voice and email technical support • Assists with the operation of our website and Customer Support Portal • Assists customers through creating a ticket Answers questions regarding the availability of products • Answers questions regarding “Approved” RMA’s • Answers questions regarding possible resolution options for RMA’s • Processing of Webstore orders Updates customer records using Zendesk • Support Desktop for ticketing process based on the information stated above. • Discrepancies

VXI Global Holdings

Sep 2015 – Feb 2018

SM Cyber2, Jupiter and Zodiac Street Corner Buendia Avenue, 1226 Makati

Business Care Consultant ( AT&T )

• Voice and technical support • Assisting customers with internet connection. • Assisting the technician in the location for additional troubleshooting steps. • Book technician for a physical check of modem/ router and lines.

SPi CRM INC

Oct 2013 – Oct 2014

5 Bulusan, Maynila, Kalakhang Maynila

Technical Support ( Dish )

• Voice and Technical Support. • Assisting customers with internet, phone, and TV. • Assisting the technician in the location for additional troubleshooting steps. • Book technician for a physical check of modem/ router and lines

Education

University of the East

Jun 2007 – Oct 2010

Bachelor of Science in Business Administration

Maylene Templanza

Customer, Technical and chat support

Skills

Languages