Im a product knowledge trainer and quality coach with +6years in the customer service industry.
Experience
Majorel Estonia
Feb 2022 – Present
Egypt
Performance coach & trainer
Managing the team performance through listening to calls and live monitoring and build a constructive feedback to coach the agents accordingly and train the new hires and make sure to deliver all the needed information before they start taking calls
TELEPERFORMANCE
Jan 2020 – Jan 2022
Cairo
Corporate Trainer
Facilitate the newhire trainings and provide all the needed product knowledge.
Vodafone UK
Jan 2018 – Jan 2019
Alexandria
Customer care representative
Answer the customers billing inquiries and provide the desired assistance