Mazen Elsayed

Experienced and reliable representative worked with international accounts like AT&T, Vodafone & Amazon

Message

Intro

Cairo, Egypt

Performance coach & trainer at Majorel Estonia

Consumer Services

Joined August 14, 2023

Skills

Languages

Arabic

Native or Bilingual

English

Fluent

About

Im a product knowledge trainer and quality coach with +6years in the customer service industry.

Experience

Majorel Estonia

Feb 2022 – Present

Egypt

Performance coach & trainer

Managing the team performance through listening to calls and live monitoring and build a constructive feedback to coach the agents accordingly and train the new hires and make sure to deliver all the needed information before they start taking calls

TELEPERFORMANCE

Jan 2020 – Jan 2022

Cairo

Corporate Trainer

Facilitate the newhire trainings and provide all the needed product knowledge.

Vodafone UK

Jan 2018 – Jan 2019

Alexandria

Customer care representative

Answer the customers billing inquiries and provide the desired assistance