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Mazen Elsayed

Experienced and reliable representative worked with international accounts like AT&T, Vodafone & Amazon

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Intro
Cairo, Egypt
Performance coach & trainer at Majorel Estonia
Consumer Services
Joined August 14, 2023

Skills

Languages

Arabic
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Native or Bilingual
English
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Fluent
About
Im a product knowledge trainer and quality coach with +6years in the customer service industry.
Experience
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Majorel Estonia
Feb 2022 – Present
Egypt
Performance coach & trainer
Managing the team performance through listening to calls and live monitoring and build a constructive feedback to coach the agents accordingly and train the new hires and make sure to deliver all the needed information before they start taking calls
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TELEPERFORMANCE
Jan 2020 – Jan 2022
Cairo
Corporate Trainer
Facilitate the newhire trainings and provide all the needed product knowledge.
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Vodafone UK
Jan 2018 – Jan 2019
Alexandria
Customer care representative
Answer the customers billing inquiries and provide the desired assistance