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Md Jawad

Khilgaon, Bangladesh
Customer Support Executive at Upwork
Studied Marketing at United International University
Consumer Services
Joined June 1, 2024


Experienced customer service professional with a background in marketing and a strong skill set including MS Office, Adobe Package, ZOHO CRM, and Zendesk. Extensive experience in live chat support and a passion for delivering exceptional customer experiences. Seeking a position as a Customer Service Manager to utilize my skills and drive for customer satisfaction. Outside of work, I enjoy exploring new places, reading, photography, music, and staying active through various sports.
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Feb 2024 – Present
Customer Support Executive
Engaged with customers in real-time through live chat to provide prompt and personalized assistance, resulting in high customer satisfaction ratings. Resolved customer inquiries and concerns efficiently, showcasing strong problem-solving skills and an ability to think quickly on my feet. Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless and positive experience for all customers. Implemented proactive strategies to anticipate customer needs and exceed expectations, leading to increased repeat business and brand loyalty.
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Oct 2021 – Feb 2024
Customer Service Executive
I managed a team service representative, providing leadership and guidance to ensure exceptional customer satisfaction and resolution of inquiries in a timely manner. Developed customer service policies and procedures to streamline operations and improve efficiency. Resolved complex customer issues and complaints with professionalism and a focus on finding mutually beneficial solutions. We conducted regular training sessions for staff on effective communication strategies and customer service best practices to enhance overall team performance and customer experience.
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United International University
Jan 2014 – Jan 2022
BBA, Marketing