Md Jawad

About

Experienced customer service professional with a background in marketing and a strong skill set including MS Office, Adobe Package, ZOHO CRM, and Zendesk. Extensive experience in live chat support and a passion for delivering exceptional customer experiences. Seeking a position as a Customer Service Manager to utilize my skills and drive for customer satisfaction. Outside of work, I enjoy exploring new places, reading, photography, music, and staying active through various sports.

Experience

Upwork

Feb 2024 – Present

Malaysia

Customer Support Executive

Engaged with customers in real-time through live chat to provide prompt and personalized assistance, resulting in high customer satisfaction ratings. Resolved customer inquiries and concerns efficiently, showcasing strong problem-solving skills and an ability to think quickly on my feet. Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless and positive experience for all customers. Implemented proactive strategies to anticipate customer needs and exceed expectations, leading to increased repeat business and brand loyalty.

HONDA BANGLADESH

Oct 2021 – Feb 2024

Bangladesh

Customer Service Executive

I managed a team service representative, providing leadership and guidance to ensure exceptional customer satisfaction and resolution of inquiries in a timely manner. Developed customer service policies and procedures to streamline operations and improve efficiency. Resolved complex customer issues and complaints with professionalism and a focus on finding mutually beneficial solutions. We conducted regular training sessions for staff on effective communication strategies and customer service best practices to enhance overall team performance and customer experience.

Education

United International University

Jan 2014 – Jan 2022

BBA, Marketing

Skills