I have dual MBAs in Finance and Human Resource Management, with over six years of experience in finance, administration, and HR-related roles. My work interests lie in leveraging my HR and administrative expertise to improve HR processes, enhance employee engagement, and contribute to organizational success. My strong sides include exceptional organizational and communication skills, proficiency in HRIS and MS Office, and a proven ability to adapt to fast-paced environments.
Experience
Intuit Canada
Jan 2024 – Present
Remote
TurboTax Product Specialist (Via Arise Platform)
Assist customers use Intuit TurboTax Software over the phone, and through video and screen sharing.
Analyze and research tax matters to determine appropriate steps for customers.
Assist clients to file their tax return; File T4, T5, HST etc.
Document all issues, resolution and follow up actions.
Appletree Medical Group
Oct 2023 – Dec 2023
Medical Office Assistant
Managed administrative duties, ensuring HRIS database accuracy and integrity by maintaining Electronic Medical Record (EMR).
Provided exemplary customer support, assisting with inquiries, and managing patient data securely.
North West Power Generation Co.
Apr 2022 – Sep 2022
HR Administrator
APR 2022 - SEP 2023
Processed increment and performance management in HRIS, managed and coordinated stakeholders, training management, training needs assessment (TNA).
Prepared recruitment plan, succession planning and talent management strategy
Organized and coordinated various periodic meetings, annual events etc.
North West Power Generation Co.
Jul 2018 – Mar 2022
Admin Assistant
Independently managed entire HR and Administrative support for a 225 MW Power Plant with 122 employees as Unit Head.
Ensured all types of store management and logistical support.