Meagan Mcginn

Message

Intro

Lithia fl , United States

Senior customer service representative at Outlook amusments

Information Technology & Services

Joined November 28, 2023

Skills

About

I have over 15 years experience in delivering world class customer service. I have spent many years learning and mastering how customers want to be treated.

Experience

Outlook amusments

May 2022 – Present

Remote

Senior customer service representative

Remediation 30 emails 15 chats 130 calls daily 100% performance metrics Managed escalation to resolution Providing feedback needed to improve the customer experience

Metrohmusa

May 2015 – Jul 2021

Remote and Riverview fl

Lead customer service representative

New account setup Quoting through CRM Product knowledge (laboratory equipment) Trouble shooting Bids System migration and system implementation 1 call resolution Remediation Managed escalation to resolution recruit and onboard Reporting. Collaborate with the team of specialist when issues need to be escalated. Providing feedback needed to improve the customer experience.

Metrohmusa

Aug 2007 – Aug 2015

Riverview fl

Customer support representative

Remediation 40-70 emails 10-20 chats 30-60 calls daily. 100 % performance metrics Entering high dollar orders System migration and system implementation