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Meagan Mcginn

Lithia fl , United States
Senior customer service representative at Outlook amusments
Information Technology & Services
Joined November 28, 2023


I have over 15 years experience in delivering world class customer service. I have spent many years learning and mastering how customers want to be treated.
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Outlook amusments
May 2022 – Present
Senior customer service representative
Remediation 30 emails 15 chats 130 calls daily 100% performance metrics Managed escalation to resolution Providing feedback needed to improve the customer experience
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May 2015 – Jul 2021
Remote and Riverview fl
Lead customer service representative
New account setup Quoting through CRM Product knowledge (laboratory equipment) Trouble shooting Bids System migration and system implementation 1 call resolution Remediation Managed escalation to resolution recruit and onboard Reporting. Collaborate with the team of specialist when issues need to be escalated. Providing feedback needed to improve the customer experience.
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Aug 2007 – Aug 2015
Riverview fl
Customer support representative
Remediation 40-70 emails 10-20 chats 30-60 calls daily. 100 % performance metrics Entering high dollar orders System migration and system implementation