Medline Effiong, Customer Service Officer

About

Experienced manager with a versatile background of over 6 years in customer service, finance, project management, and administrative roles. Proven success in corporate banking and extensive experience in lead generation, email marketing, telemarketing/cold calling, risk management, relationship building, and overseeing financial projects. Recognised for exceptional communication and interpersonal skills. This solid foundation in customer service was cultivated through roles in customer service, personal assistance, account, and customer relationship management. Seeking a customer service role to leverage diverse skills in providing exceptional support and satisfaction.

Experience

Sankore Global Investments

Oct 2023 – Feb 2024

Lagos, Nigeria

Wealth Advisor (Corporates)/Project Manager, Kada Technologies

Responsible for providing comprehensive financial advisory services to corporate clients, leveraging a tech-driven proposition to optimise their financial goals and enhance their financial well-being. This role involves developing strategic financial plans, managing investment portfolios, real estate management, and endowment propositions tailored to meet the unique needs of corporate clients. As the project manager of the Kada App (a fundraising and endowment management platform owned by Sankore Global Investments), I monitor the project progress, identify and mitigate risks, and facilitate problem-solving in launching the app.

Resort Savings and Loans Plc.

Aug 2022 – May 2023

Lagos, Nigeria

Head, Corporate Banking

Manage, develop, control and monitor the roll-out of innovative corporate banking products. Monitor and analyse the corporate business risk. Partner with internal stakeholders such as risk, credit, retail banking, treasury and other supporting units to accomplish the business goal. Responsible for loan appraisal, relationship management, creation of risk assets, deposit mobilization and account opening.

AG Mortgage Bank Plc.

Oct 2020 – Jul 2022

Lagos, Nigeria

Branch Manager/Customer Service Lead

Directing all operational aspects including operations, administration, and sales. Bringing out the best of the branch's customer service team by providing training, coaching, development, and motivation in completing all customer-facing tasks. Responsible for loan appraisal, relationship management, creation of risk assets, lead generation, managing of commercial mortgage and construction finance projects, sourcing for property investment & joint venture transactions. Supervising and assisting relationship associates/officers to accomplish the tasks associated with their respective job descriptions.

Imperial Homes Mortgage Bank Ltd.

Mar 2019 – Jan 2020

Abuja, Nigeria

Relationship Officer/Credit Analyst

Responsible for loan origination & appraisal, customer relationship management, creation of risk assets, deposit mobilisation and account opening. Consult with the Mortgage Inspection Unit (MIU) to ensure that projects are completed within the stipulated/programmed time. Ensure that all the appropriate authorities’ statutory regulations and guidelines are maintained and strictly adhered to.

Direct Choice Home Improvements

Mar 2017 – Jun 2017

Swansea, United Kingdom

Telemarketer

The core responsibilities involved cold-calling potential customers using a scripted approach; extensive prospecting to identify new leads interested in renovation services or materials and working closely with the sales team to follow up with these leads. In just my first month of employment, I exceeded my set targets and had the highest conversion rates in my unit. On this job, my data entry processes greatly improved ensuring up-to-date customer information.

Kaduna State House of Assembly, Kaduna, Nigeria

Feb 2009 – Aug 2011

Kaduna, Nigeria

Personal Assistant to Legislator

Efficiently handle administrative tasks such as making travel arrangements, taking minutes during meetings, sourcing office supplies, and serving as the primary point of contact. Distribute correspondence, address requests and queries, manage the legislator's diary, and schedule meetings and appointments. Developed an organized office filing system and produced reports, presentations, and briefs.

Education

Swansea University

Sep 2011 – Jul 2016

Bachelor of Arts, International Relations

Medline Effiong

Customer Service Officer

Skills

Languages