Megisa Hida, Customer Service Representative

About

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Experience

eBay

Sep 2021 – Jul 2022

Albania

Customer Support Advisor

Helped clients with problems regarding their account, billings, order, shipping, delivery. Managed and used Citrix program with Windows Operating Systems and managed work with tickets, emailing with other departments. Found solutions for clients while maintaining compliance and GDRP regulations. Used CRM and ticket system for customers. Able to work in B2C environment. Maintained high performance metrics including quality, adherence, and customer satisfaction.

Apple Inc.

Aug 2018 – Jun 2021

Albania

Technical Advisor

Maintained company's compliance regarding security. Resolved issues that customer had with IOS (IPhone, IPad). Resolved issues that customer had with MacOS (Macbook, Mac). Solving software issues regarding problems with the mentioned devices. Performed troubleshooting regarding software or problems with Operating System. Assisted in performing backups of the systems and updates of the OS. Assisted in managing and supervising work. Familiarity with Learning Management Systems such as Blackboard, Slack, Canvas.

Education

Beder University

Oct 2019 – Jul 2022

Bachelor degree, English Language and Literature

Megisa Hida

Customer Service Representative

Skills

Languages