Mehmet Ali Ozdilek

Customer Services

Message

Intro

Turkey

Customer Service Representative at Dayton Home&Office GmbH

Studied English Language and Literature at Selcuk University

Joined August 16, 2021

Skills

Languages

Turkish

Native or Bilingual

English

Fluent

About

I worked at tourism sector during my university education. Then, I worked for the Ministry of Foreign Affairs as a protocol officer. After that, I worked as a customer representative at a COPC certified telecommunication company. Then, I worked as a sales representative and responsible for sales and after sales support of regional anesthesia and special procedure needles. Currently, I am working for a German Company performing sales transaction of home&office supplies to the Amazon UK market. I am a passionate person on my job. I am highly experienced on organisations and also customer relations. I had the chance to get successful results at my former workplaces with my team mates. I give serious importance on my responsibilities. At this point, patience is the most important key for adaptation to a new environment and human relations. So, I believe that with ambitious concentration and real intimacy, success is inevitable.

Experience

Dayton Home&Office GmbH

May 2020 – Present

Home Office

Customer Service Representative

Performing sales transactions of home&office supplies sold to the UK market. Also, as Amazon Customer Service, responsible for creating orders, invoice and after-sales processes by using related software while resolving customers' questions and problems within crisis management skill

Egemen International

Nov 2019 – Apr 2020

Ankara

Regional Sales Representative

Performing sales -marketing and after sales support process of regional anesthesia and special procedure needles to the related doctors and professionals

Conduent

Jan 2018 – Feb 2019

Home Office

Customer Support Representative

Provide support at a COPC certified company for resolution to customers’ technical software needs who use the world's most valuable company's products like smart phones and tablets ensuring high level of customer satisfaction

Education

Selcuk University

Sep 2008 – Jun 2012

Bachelor's Degree, English Language and Literature