Mehmet Samet Pamukçi

Customer Experience Training and Quality Specialist

Message

Intro

Istanbul, Turkey

Customer Experience Training and Quality Specialist at obilet.com

Airlines/Aviation

linkedin.com/in/mehmet-samet-pamuk%C3%A7i-872438125

Joined June 22, 2023

Skills

Languages

Turkish

Native or Bilingual

English

Fluent

About

As a highly skilled customer service professional with 3+ years of experience in a fast-paced call center environment and expertise in Zendesk. With a holistic understanding of the challenges and processes of customer service, I have developed technical skills in CRM solutions, including Zendesk, Chatbots, and internal database systems as a SQL. My analytical expertise and pragmatic problem-solving skills, combined with a team player mindset and positive attitude, make me well-suited to thrive in a fast-paced environment while keeping the customer at the center of all tasks. I have a strong functional knowledge of Zendesk data structure and understand how to leverage the tool to meet complex process and reporting requirements. Additionally, I am comfortable performing hands-on work and driving strategic projects. My excellent communication skills, both verbal and written, and proficiency in the English language, make me an effective communicator with customers and team members.

Experience

obilet.com

Nov 2019 – Present

Customer Experience Training and Quality Specialist