Mehr Nisa, Cellular Sales Store Manager

About

I have been working in the cellular sales industry for over 3 years. Providing great customer service and reaching sales targets as well as training and teaching individuals on how to familiarise themselves with the fast paced change in technology. I have been promoted to a managerial position this past year and mainly handle escalations with customer related issue’s along with managing payroll, employee scheduling and leadership meetings. I am interested in this job application as it allows me to work from anywhere and that will be most beneficial for me.

Experience

Verizon Communications Wireless

Feb 2024 – Present

Alexandria

Store manager

• Overlook all sales operations within the sales district of northern Virginia. • Supervise and provide training, incentives, and mentoring teams of eight which include parttime and fulltime employees. • Implement and maintain visual merchandising specific to Verizon standard. • Tasked to maintain store goals and revenue generation to meet company expectations. • Managed to exceed store minimum profit generation of $70,000 by up to 15 to 17 percent. • Develop weekly schedules per payroll guidelines while accounting for employee and store needs. • Created and administered semi-annual performance reviews to set team KPIs. • Support district manager and conduct monthly meetings. • Developed opening and closing procedures and daily store operations, including cash handling, inventory counts, crisis management, and shift procedures to improve efficiency by 8%. • Handled customer complaints over the phone and in person to assist them with store credits, returns, and provide store/employee feedback to avoid conflictions in future transactions.

T-Mobile

Apr 2022 – Jan 2024

Alexandria

Assistant Manager

roviding technical support services including testing and supporting new mobile applications as well as managing customer needs through user experience management, data entry and reporting. ● Applying convincing and strategic techniques to engage customers with new offers and products to drive sales. ● Craft Reports and performance review for store employees. ● Applying convincing and strategic techniques to engage customers with new offers and products to drive sales. ● Performing daily opening and closing procedures for auditing purposes. Making sure store practices are running in compliance to company standards. ● Weekly inventory checks and making sure the store is fully stocked with high yielding products.

Education

Forman Christian College

Sep 2016 – May 2019

Business Communication, Marketing-HR

Mehr Nisa

Cellular Sales Store Manager

Skills

Languages