Mekada Palmer, Customer Service Expert

About

I am a dynamic and customer-focused professional with strong experience in various service-oriented roles. My background includes working as a Customer Support Associate and providing high-quality assistance at companies like Alorica, where I managed high volumes of inquiries via phone, email, and live chat. I am known for my ability to resolve customer issues efficiently and maintain a high satisfaction rate through clear communication and a personalized approach. With a proven track record in hospitality roles at LaQuinta Inn and The Lodge at Deadwood, I excel at anticipating and addressing guest needs to create a welcoming environment. My strong problem-solving skills, attention to detail, and adaptability make me well-suited for roles that prioritize customer experience and service excellence. I am eager to contribute these skills in a team setting and am passionate about delivering top-tier customer support.

Experience

The Lodge at Deadwood

May 2024 – Sep 2024

South Dakota, USA

Auxiliary Staff

Learned and followed all policies and procedures, resulting in improved customer service • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner • Proactively tackle unforeseen challenges with flexibility and efficiency • Cultivate a warm and inviting atmosphere through a commitment to exceeding expectations. • Provide top-tier hospitality services by anticipating and addressing the unique needs of guests.

The Lodge at Deadwood

May 2023 – Sep 2023

South Dakota, USA

Auxiliary Staff

La quinta Inn

May 2022 – Sep 2022

South Carolina, USA

Auxiliary Staff

• Cultivate a warm and inviting atmosphere through a commitment to exceeding expectations. • Provide top-tier hospitality services by anticipating and addressing the unique needs of guests. • Employ proactive and adaptable approaches to promptly address unexpected challenges. • Strategically plan and prioritize daily tasks to optimize efficiency in maintaining a pristine environment. • Maintain open and transparent communication with guests to understand preferences and deliver personalized services.

Alorica

May 2021 – Dec 2021

Kingston, Jamaica

Customer Support Associate

• Managed a high volume of customer inquiries via phone, email, and live chat. • Consistently achieved a high customer satisfaction rate through effective communication and problem-solving. • Open and maintain customer accounts by recording account information MEKADA PALMER CLIENT RELATIONS EXPERT • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Prepare product or service reports by collecting and analyzing customer information • Provide accurate, valid, and complete information by using the right methods/tools • Keep records of customer interactions, process customer accounts, and file documents

Social Welfare

Jun 2019 – May 2021

Kingston, Jamaica

Assistant

Executes administrative tasks encompassing mail and document handling, payroll preparation assistance, order placement, and call response. Efficiently manages the sorting and distribution of incoming mail. Engages with visitors and vendors, demonstrating effective communication skills.

The House of Tranquility

Apr 2018 – Jun 2019

Kingston, Jamaica

Office administrator

Serve as receptionist, greeting client families entering the office as well as answering phones in a professional manner, assisting callers with questions or directing to appropriate team members • Data entry and monitoring of death certificates, forms, and contract adjustments • Prepare materials for funerals, including register books, clergy records, donation and welcome signage • Print checks for funeral services • Receive and process payments • Monitor accounts receivable and report updates to management • Support Funeral Directors and Office Manager as needed • Maintain confidentiality and professionalism both inside and outside the workplace

Education

The University of the West Indies, Mona

Sep 2018 – Jul 2024

Bachelor of Science , International Relations

PreUniversity

Sep 2017 – Jun 2018

Caribbean Advanced Proficiency Exams (CAPE), Entrepreneurship, Sociology, Economics

Meadowbrook High School

Sep 2012 – Jul 2017

Caribbean Secondary Education Certificate (CXC), English Language, Mathematics, Principle of Business, Social Studies, History, Office Administration, Human and Social Biology

Mekada Palmer

Customer Service Expert

Skills

Languages