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Melanie Casper

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About
I am a dedicated and hardworking professional with excellent communication skills, both written and verbal, allowing me to effectively interact with colleagues, and clients. I am known for my excellent time management abilities, I prioritize tasks efficiently to ensure deadlines are met without compromising quality. I am a self-starter who thrives on taking initiative and consistently delivering results with minimal supervision. My proactive approach ensures that I stay on top of responsibilities, even in high-pressure situations. I am able to learn and adapt quickly and maintain a positive attitude, creating a friendly and collaborative atmosphere in the workplace. Whether working independently or as part of a team, I am committed to maintaining high standards of work while effectively managing multiple tasks. My goal is always to contribute positively to the success of the team and organization while growing both personally and professionally.
Experience
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NativeCamp
Jul 2019 – Present
Remote
Online English Teacher
-Created and delivered engaging, tailored English lessons to Japanese adult students, focusing on improving their speaking, listening, reading, and writing skills. - Evaluated student progress through regular assessments, quizzes, and interactive activities, providing constructive feedback to support language development. -Adapted teaching methods to accommodate the cultural background and learning preferences of Japanese adult learners, ensuring lessons are relevant and respectful of their needs. -Provided ongoing support through clear communication, answering questions, and offering additional resources or practice exercises to reinforce learning outside of class time. -Utilized online teaching platforms and educational tools effectively to create interactive lessons, ensuring a seamless online learning experience for students.
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Oldies Roadhouse and Diner
Aug 2021 – Apr 2024
South Africa
Waitress/ Bartender
-Provided service to all guests, ensuring a friendly, welcoming atmosphere and addressing customer needs and complaints promptly and professionally. -Managed customer inquiries regarding reservations, availability, and event details, efficiently coordinating bookings and providing necessary information. -Organized and oversaw event bookings, liaising with customers to ensure their requirements are met and the event runs smoothly from start to finish. -Created and managed shift schedules for the team, ensuring optimal coverage during peak hours and balancing workloads effectively. -Accurately processed customer payments, including cash, card transactions, and tips. Performed cash-ups at the end of each shift, ensuring financial accuracy and reported discrepancies to management. -Worked collaboratively with fellow staff members and management to ensure seamless service and uphold restaurant standards.
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Nashua
Jul 2020 – Jul 2021
South Africa
Receptionist and Client Liaison
-Provided exceptional front-line service by greeting and assisting clients and visitors in a professional, friendly, and efficient manner, ensuring a positive first impression. -Served as the primary point of contact for clients, addressing inquiries, providing information about services, and facilitating communication between clients and relevant departments. -Accurately captured and maintained client data, including contact information, service requests, and updates, ensuring all service records are organized and up-to-date. -Managed client appointments and bookings, ensuring the schedule is wellcoordinated and efficiently managed to maximize client satisfaction. -Handled both phone and email correspondence, ensuring all client queries and requests were directed to the appropriate departments or individuals for timely resolution. -Addressed and resolved any client concerns or complaints with professionalism, striving to maintain high levels of client satisfaction and ensuring any issues are escalated when necessary. -Provided administrative assistance, including filing, organizing documents, and preparing reports, to support office operations and ensure smooth dayto- day activities. -Regularly followed up with clients post-service to ensure satisfaction, gather feedback, and foster long-term relationships.
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Manaba Discount Centre
Nov 2016 – Dec 2019
South Africa
Debtors and Creditors Clerk
-Processed and maintained records for all debtor and creditor transactions, including invoicing, payment processing, and follow-ups on outstanding balances to ensure timely collection and payment. -Assisted in calculating and processing wages for employees, ensuring timely and accurate payroll administration in compliance with company policies and legal requirements. -Managed banking activities, including reconciling bank statements to ensure accurate financial records. -Accurately filed financial documents, records, and correspondence in an organized manner. Provided typing support for reports, letters, and other business correspondence. -Oversaw the smooth operation of the office, ensuring organizational systems are in place for efficient administrative support, including managing office supplies and equipment
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Homes100
Jan 2016 – Oct 2016
South Africa
PA/General Office and Accounts
-Assisted in the planning, coordination, and execution of projects, ensuring they were completed within specified timelines and budgets. Handled all back-office administration related to projects, including preparing reports, tracking progress, and ensuring smooth communication between the project team and clients. -Provided comprehensive administrative support to executives, managing schedules, handling correspondence, and assisting with various tasks to streamline operations. -Maintained and managed executives’ calendars, scheduled meetings, and made travel arrangements, ensuring all appointments and trips wer well-planned and organized. -Processed accounts receivable and accounts payable, ensuring timely invoicing, payment collection, and supplier payments. Monitored outstanding balances and follow up as needed to ensure financial accuracy. -Accurately filed documents, organize records, and provided typing support for reports, correspondence, and other business materials.