Melissa Borjal, Top Rated Admin Assistant | Quality Analyst | Data Manager | Data Entry | Implementation Specialist | Customer Support

About

Hi, I'm Melissa, a work-life balance advocate. In 2022, I began my journey towards work-life balance by prioritizing my health first, then my career. In the fast-paced world of business, efficiency is the key to success. Whether you're a growing startup, an established real estate agency, or an e-commerce brand looking to scale, having the right support can make all the difference. That’s where I come in. A few years ago, I found myself stuck in traffic for four hours, mindlessly scrolling through my phone for entertainment. It was then that I realized that those wasted hours added nothing to my skills—only physical exhaustion. That moment sparked a decision to seek a better work-life balance, one that would allow me to grow professionally while maintaining personal well-being. Now, working from home has become my gateway to achieving efficiency without sacrificing quality of life. With a keen eye for detail and a passion for process improvement, I offer a range of services designed to streamline operations, enhance productivity, and keep your business running smoothly. Operating across multiple time zones, including AU and EST, I provide seamless support tailored to your needs. Administrative Support Calendar management and email organization Document preparation and data entry Meeting preparation Ensuring operations remain structured and stress-free Real Estate Assistance CRM updates Property research and market analysis Transaction coordination and document handling E-Commerce Support Product listing creation and optimization Order processing and fulfillment assistance Customer service management Graphic Design & Marketing Support Managing email marketing campaigns Researching and compiling lead lists Designing basic promotional materials Quality Analysis & Process Improvement Monitoring team performance and providing feedback Creating dashboards for real-time data tracking Analyzing workflows and implementing process improvements Personal Support Travel arrangements and bookings Personal calendar management Ensuring a well-organized schedule Tools & Expertise I leverage industry-leading tools to maximize productivity: CRM & Customer Support Tools: Salesforce, Zendesk, Gorgias Data & Reporting Tools Microsoft Excel (dashboards, pivot tables, reports), Google Sheets, Tableau, Microsoft Office Suite, Google Workspace With a track record of efficiency, attention to detail, and a results-driven approach, I am committed to helping businesses thrive. Let’s work together to streamline your operations and unlock new levels of success.

Experience

Ylopo Real Estate Digital

Jan 2024 – Feb 2025

California

Administrative Assistant

● Implementation Administrative Expertise – Handling CRM updates, file management, and scheduling tasks showcases your capability to support the team and manage office functions effectively. ● Tracker Updates – Regularly updating and maintaining tracking systems for listing status, appointments, and progress to keep the team aligned. ● Basic Accounting & Financial Tracking – Handled financial trackers, monitored expenses, and supported reporting to assist in budget management. ● Tracker & Dashboard Management – Maintained and updated tracking systems for listing statuses, appointments, and progress, ensuring data accuracy and alignment.

Big Oil.co

Oct 2024 – Jan 2025

California

Quality Assurance/Quality Control

● Data Entry – Input and update data with accuracy. ● Digital Filing – Verify data for errors and ensure consistency.. ● Quality Management – Assist with reports and audits.

Talentpop

Jan 2021 – Jan 2024

California

Implementation Specialist

● Implementation Administrative Expertise – Handling CRM updates, file management, and scheduling tasks showcases your capability to support the team and manage office functions effectively. ● Tracker Updates – Regularly updating and maintaining tracking systems for listing status, appointments, and progress to keep the team aligned. ● Workflow Optimization ● CRM Automatons ● Tracker & Dashboard Management – Maintained and updated tracking systems for listing statuses, appointments, and progress, ensuring data accuracy and alignment.

CONCENTRIX

Mar 2020 – Jul 2021

Philippines

Senior Quality Evaluator

● Call Monitoring and Evaluation – Listen to and assess calls to ensure compliance with company standards and customer satisfaction. ● Performance Feedback – Provide agents with constructive feedback and coaching for continuous improvement. ● Quality Reporting – Generate reports on agent performance, highlighting trends and areas for improvement. ● Process Audits – Conduct routine checks to ensure adherence to processes and identify areas for optimization.

Accenture Inc

May 2019 – Jan 2020

Philippines

QA and Email Marketing

● Listing Management – Track and audit listing records, manage paperwork, and oversee pre-listing processes to ensure compliance and accuracy. ● Process Improvement – Recommend enhancements to improve product/service quality. ● Collaboration – Communicate with teams and vendors to ensure smooth operations and accurate, visually appealing materials.

ProbeCx

Apr 2017 – Jan 2018

Philippines

Quality Analyst

● Quality Assurance and Audits – Conduct thorough reviews to ensure product/service meets standards. ● Data Analysis and Reporting – Analyze quality data and provide actionable reports. ● Collaboration and Compliance – Work with teams to implement solutions and maintain regulatory compliance.

Education

EXcelhelpline Online Course

Oct 2023 – Dec 2023

Data Analytics, Data Analysis Basic, Intermediate, Advance Excel/ Data Analysis and Power Bi

City University of Pasay

Jun 2014 – Apr 2018

Bachelor in office administration, Office Management

Melissa Borjal

Top Rated Admin Assistant | Quality Analyst | Data Manager | Data Entry | Implementation Specialist | Customer Support

Skills

Languages