I’m a psychologist with two years of experience in the social sector, combined with a background in customer service and a 20-month live-in Au Pair experience in the United States. These roles have strengthened my communication skills, empathy, and ability to handle responsibilities independently. I’m confident that my strong interpersonal skills, problem-solving ability, and professional demeanor make me a great fit for the Live Chat Support Agent position.
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Experience
Au Pair Care Inc
Aug 2023 – Apr 2025
New Jersey, United States
Au Pair / Live- In Childcare Assistant
As an au pair, I cared for children by engaging them in play, reading, helping with homework, and preparing simple meals. I also transported them to school and activities, supported age-appropriate learning, and ensured a safe, nurturing environment
Mine Llano Grande
Jul 2022 – Aug 2023
Bogotá, Colombia
Freelancing HR Assistant
I supported the human resources department with administrative and operational tasks while working remotely or off-site. My responsibilities included assisting with recruitment processes (such as scheduling interviews and screening resumes), maintaining employee records, preparing HR documents, and responding to routine HR-related inquiries. I helped ensure compliance with company policies and labor regulations, coordinated onboarding activities, and supported communication between HR and employees.
Foundever
Mar 2022 – Jul 2022
Bogotá, Colombia
Customer Service Representative
As a Customer Service Representative at PayPal, I supported customers by addressing inquiries, resolving issues, and guiding them through account-related processes. My role involved handling a high volume of calls or messages, troubleshooting payment or transaction concerns, and ensuring a positive customer experience. I maintained professionalism, clear communication, and empathy while working to resolve problems efficiently and uphold PayPal’s service standards.