Melissa Escobar, Freelancer/consulting services

About

I’m a psychologist with two years of experience in the social sector, combined with a background in customer service and a 20-month live-in Au Pair experience in the United States. These roles have strengthened my communication skills, empathy, and ability to handle responsibilities independently. I’m confident that my strong interpersonal skills, problem-solving ability, and professional demeanor make me a great fit for the Live Chat Support Agent position.

Experience

Au Pair Care Inc

Aug 2023 – Apr 2025

New Jersey, United States

Au Pair / Live- In Childcare Assistant

As an au pair, I cared for children by engaging them in play, reading, helping with homework, and preparing simple meals. I also transported them to school and activities, supported age-appropriate learning, and ensured a safe, nurturing environment

Mine Llano Grande

Jul 2022 – Aug 2023

Bogotá, Colombia

Freelancing HR Assistant

I supported the human resources department with administrative and operational tasks while working remotely or off-site. My responsibilities included assisting with recruitment processes (such as scheduling interviews and screening resumes), maintaining employee records, preparing HR documents, and responding to routine HR-related inquiries. I helped ensure compliance with company policies and labor regulations, coordinated onboarding activities, and supported communication between HR and employees.

Foundever

Mar 2022 – Jul 2022

Bogotá, Colombia

Customer Service Representative

As a Customer Service Representative at PayPal, I supported customers by addressing inquiries, resolving issues, and guiding them through account-related processes. My role involved handling a high volume of calls or messages, troubleshooting payment or transaction concerns, and ensuring a positive customer experience. I maintained professionalism, clear communication, and empathy while working to resolve problems efficiently and uphold PayPal’s service standards.

Education

Catholic University of Colombia

Jan 2014 – Jul 2019

Psychologist, Psychology

Melissa Escobar

Freelancer/consulting services

Skills

Languages