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Mellisa Cwayi

Customer service agent

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Intro
Johannesburg, South Africa
Airlines/Aviation
Joined January 29, 2023

Skills

About
I am a polite and professional customer service agent successful in applying strong communication and problem resolution skills to each customer issue.I am a skilled and competitive individual who is looking for an opportunity to showcase her skills and abilities. Well-organized Administrative professional bringing excellent multitasking abilities developed over four years of aviation experience.My career interests include travel agent,administrator and supply chain entry level positions.I am currently pursuing a degree in supply chain&operations with the aspirations of becoming a supply chain manager.I am looking for opportunities that will not only enhance my current skills but also help me grow as a professional
Experience
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Menzies Aviation
Mar 2020 – Jan 2023
Johannesburg
Customer service agent
Recommendedproductstocustomersandsuggestedotheroptionsifpreferredproductwasunavailable. 2. Managedonlinebookinginquiriesandassistedguestsandtravelpartnerswithquestionsthroughoutentire booking cycle.22 3. Preparedcustomerinvoices,acceptedpaymentsandprocessedrefundandcancellationrequests. 4. Maintainedexcellentattendancerecord,consistentlyarrivingtoworkontime. 5. Resolvedconflictsandnegotiatedmutuallybeneficialagreementsbetweenparties. 6. Workedwithdifferentcustomerstounderstandneedsandprovideexcellentservice. 7. Respondedtocustomerrequests,offeringexcellentsupportandtailoredrecommendationstoaddress needs.