Mello Jean Macula, Customer Service Representative/ Accounts Payable Associate

About

Hi, I am Mello Jean Macula. I am 36 years old, married with no kids yet. I am a graduate of Bachelor of Science in Accountancy with 9 years cumulative experience in the accounting field as an audit staff, accounting staff and junior accountant. I spent most of my accounting career in PJ Lhuillier Inc. specializing in accounts payable wherein I am responsible for making cheques for company lessors and expenses, review leasing contracts in the assigned area, preparing and encoding expense journal entries and verifying its supporting documents such as vouchers and receipts. I also have 5 years of experience in the BPO industry both in voice and non-voice accounts. I worked both under Teletech and Telstra International Philippines Incorporated as a Customer Service Representative where I was tasked to assist customers through gathering information, efficiently resolving billing enquiries, processing their orders and documenting every interaction over the phone and thru the chat respectively. I also participated in different projects where we were given special training for new tools, products and processes. My work in the BPO industry helped me gained valuable experience in communicating and handling different customers. It has also improved my decision making and problem solving under a pressured environment. As I have experienced being an accountant, I value credibility and work quality on my job. I also have strong work ethics which I bring in every industry and company that I worked for.

Experience

Telstra International Philippines Inc.

Jun 2019 – Oct 2022

15th Floor Zuellig Building 1200 Makati, Philippines

Customer Service Representative

➢ Ensures that customers’ bill enquiry is answered in an efficient and friendly manner. ➢ Do basic trouble shooting with customers’ mobile and internet service. ➢ Process customers’ orders such as change of mobile plans, additional plan feature, prepaid recharge, moving the service to a different address and transfer of service ownership. ➢ Offers new products and services and encourage plan upgrades to existing customers.

Teletech Customer Care Management Philippines Inc

Feb 2017 – Jun 2019

5 Ecom Center, MOA Complex, Pasay City, Philippines

Customer Service Representative

PJ Lhuillier Inc.

Sep 2011 – Dec 2016

#107 Quirino Ave., Baclaran, Parañaque

Area Accountant

➢ Receives and validates supporting documents of payment requests from branch or area managers. ➢ Prepares cheques for company rentals and various company expenses. ➢ Checks expense report summary and revolving/petty cash fund replenishments ➢ Reviews and processes area and branch expense fund liquidations ➢ Processes and monitors cash advances by employees ➢ Ensures that disbursements processed are properly approved and supported ➢ Encodes accounting entries in the Accounts Payable Vouchers ➢ Encodes adjusting entries (e.g cash advance liquidation, amortization of prepayments, accrual of expenses, etch.) ➢ Prepares summary of paid and unpaid disbursements ➢ Prepares Monthly Bank Reconciliation statement ➢ Prepares Monthly cash position report ➢ Performs treasury division functions for assigned area/s.

Pioneer AP Elastic, Philippines Inc.

Jan 2010 – Apr 2011

Blk 3 lots 3 & 7 LIIP-SEZ, Mamplasan, Biñan, Laguna

Accounting Assistant

➢ Check the Accounts Payable Vouchers and Check Vouchers including attachments such as Purchase Request Note, Purchase Orders and Receiving Reports ➢ Summarizes charges to sister companies and prepares the Debit Note ➢ Prepares summary of monthly withholding tax ➢ Records various company transactions ➢ Other duties assigned from time to time

Woodridge Properties Inc.

Mar 2009 – Dec 2009

5th Floor Alabang Business Tower, 1216 Acacia Ave, Madrigal Business Park,

Accounting Assistant

➢ Processing and verifying administrative requests ➢ Preparation of month- end bank reconciliation

Keppel Batangas Shipyard, Inc.

Jul 2008 – Feb 2009

Bo. San Miguel, Bauan, Batangas, Philippines

Accounting Assistant

➢ Processing of invoices of different creditors of the company ➢ Checking and changing of erroneous Details Of Payment of different subcontractors. ➢Approval of payments of different suppliers and subcontractors of the company (in behalf of my superior) ➢ Checking of payment status of different creditors ➢ Preparation of Subsidiary Ledgers and Accounts Payable Reconciliation

Citimart Group of Companies

May 2007 – Oct 2007

Corporate Office, P. Burgos St., Batangas City

Audit Staff

➢ Checking of Daily Sales Report and Cash Remittance of 2 snack bar branches ➢ Physical month-end inventory of snack bars ➢ Daily cash count of petty cash & checking of its replenishment ➢ Checking of parking tickets ➢ Recount of weekly wages of company’s skilled workers ➢ Monitoring of receipts and disbursements of the company’s group holdings.

Education

University of Batangas

Jun 2003 – Apr 2007

Bachelor of Science in Accountancy, Commerce and Business Administration

Mello Jean Macula

Customer Service Representative/ Accounts Payable Associate

Skills

Languages