Melody Rivera

Assistant manager

Message

Intro

Miami, United States

Assistant manager at Jewish community services of south florida

Studied Criminal justice at Florida international university

Mental Health Care

Joined March 9, 2025

Skills

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

About

I am a dedicated professional with experience in helpline management, customer service, and data analysis. I thrive in roles that require leadership, problem-solving, and clear communication. My work interests include improving customer experiences, streamlining processes, and using data-driven insights to enhance service quality. One of my strongest skills is my ability to handle complex situations with empathy and professionalism. I excel at coordinating teams, managing follow-ups, and ensuring efficient operations. Additionally, I have strong analytical skills, allowing me to create detailed reports and presentations that showcase program impact and fund distribution. My adaptability and commitment to excellence make me a valuable asset to any team.

Experience

Jewish community services of south florida

Oct 2018 – Present

Assistant manager

Education

Florida international university

Jan 2016 – Dec 2020

Bachelors in science, Criminal justice