Melvin Asael Mauricio

Customer support for travel agency

Message

Intro

Santa Tecla, El Salvador

Studied Language at Evangelica University

Joined November 21, 2022

Skills

About

This is Melvin. I have been working for a travel agency for almost 4 years. Since the beginning I have been trained to use airlines systems such as Amadeus, Sabre, Farelogix to work on flights, hotel and car reservations, as other type of reservations. Besides that, I was in charge to book-make flight, hotel and car reservations for customers and help them modify or cancel them. I am currently studying Translation and interpretation of English Language degree; I know how to use different translation tools and make a proper translation of legal and normal documents following the guidelines requested by the client.

Experience

SYKES Enterprises

Apr 2019 – Nov 2022

El Salvador

CHAT/VOICE CUSTOMER SERVICE AGENT ON A TRAVEL AGENCY ACCOUNT

Customer support via phone, chat and email. I have been trained to use airlines systems, work on hotel and car reservations, as other type of reservations that travel agencies handle. Besides that, I was in charge to book flight, hotel and car reservations for customers and help them modify or cancel them.

Education

Evangelica University

Nov 2018 – Nov 2022

Translation and Interpretation of English Language , Language