Mercedes Rosiles Vazquez, Customer Services, Finance Administration, Contract

About

An enthusiastic, multicultural person, self-starter and quick learner. Versatile skills with more than 20 years of experience in excellent customer service, administration, sales and communication. I have had the opportunity to work in important tourist destinations such a Cancun, Curacao, Saint Maarten, Aruba and the Nederland. Ability in employee mediation and team-building, prioritize tasks and meet established deadlines in order to stream line processes in the area. Willing to relocate.

Experience

THE DUTCHMAN DUTY FREE B.V

Jul 2020 – Nov 2020

Oisterwijk, NL

Finance Administrator

• Executing financial task such as purchase orders, invoice processing, banking and debtor management. • Prepare accounting reconciliations. • Ensure quality invoicing and collection procedures. If necessary; negotiate with clients in non-payment cases and at the same time maintain strong client relationship. • Preparing payments in the E-Bank system to be completed by the Director. • Maintain updated records of orders, suppliers and customers. • Research, evaluate and report market information of Dominican Republic and Mexico to the Director.

THE ROYAL SEA AQUARIUM RESORT

Jan 2002 – Oct 2018

Curacao

Sales Administration Manager

• Responsible for processing the Timeshare contracts and collecting the initial deposit through credit cards or cash (starting at US $ 675.00 per sale). • Verify that customers have full knowledge of the purchase contract, financing agreement and payment terms and conditions (Contract/Verification Loan Officer). • Establish relations with customers to promote a long-term business growth. • Control of complaints and follow up in order to check their satisfactorily solution (Membership Advisory Consultant). • Ensure that policies are carried out across multiple offices: Cancun (Mexico); St. Maarten Island and Florida (USA). • Inventory control of all units available for sale. • Support to the Sales and Marketing Director in the implementation and correct functioning of the sales programs, coaching and hiring new sales personnel. Besides, supported as Sales Executive (front to back). • Responsible for preparing the daily, weekly and monthly sales analysis reports. • Responsible for accounts payable and receivable. • Oversee all payments issued under the projects and that they are in line with the projects budget. • Prepares the income and expenses reports. • Sole responsible for signing banking accounts (US Dollars and ANG). • Management and control of all cash flow movements (average of US $ 10,000 on week basis). • Human Resources Management. Planning travel arrangements for executives and staff. • In charge of payroll, preparation and planning of the monthly and yearly wage taxes. - PROXY HOLDER (2006-2018) • Responsible for updating the Directors on major changes in Labor, Immigration and Tax Laws. • Arrange residence and work permit for foreign personnel. • Registration of companies at the government to obtain their Labor Number Registration, Social Security Number (SBV), Tax number (Crib number) among others.

The Royal Resorts Group

Jul 1999 – Dec 2001

Cancun, Mexico

Membership Office Coordinator

• Responsible for entering reservations (sales contracts) to the system, managing a team of 9 employees. Support to the Outside and In-house comprising of 300 employees. • Training new staff. • Responsible of petty cash control, inventories, supplies and customer service.

THE ROYAL REEF RESORT AND GRAND CAYMAN RESORT

Jan 2001 – Apr 2001

Grand Cayman

ADMINISTRATIVE COORDINATOR

• Standardization of management policies and procedures in accordance with the Royal Resort Group philosophy. • Responsible for coordinating the marketing programs. • Organize trips, hotel reservations, coordinate guest’s activities and itineraries. • Management support and responsible for the control and correct operation of the conference rooms for meetings.

THE ROYAL SEA AQUARIUM RESORT

Nov 2000 – Dec 2000

Curacao

Administrative Assistant Coordinator

• Participate in the pre-opening of 30 villas at the timeshare resort. • Recruiting, hiring and personnel training. • Management of the administration office (4 per.) and providing support to the Sales Department (16 per.).

Education

Universidad Veracruzana

Sep 1992 – Jun 1997

Bachelor in Business Administration degree in Tourism

Mercedes Rosiles Vazquez

Customer Services, Finance Administration, Contract

Skills

Languages