Customer Service Representative at Telesky Limited
folderTelecommunications
watch_laterJoined June 18, 2024
Languages
English
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Fluent
Swahili
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Fluent
About
With over 3 years of experience in customer service and a proven track record of exceeding performance , I am confident in my ability to contribute effectively to any team.
In my role as a Customer Service Representative, I have honed my communication skills while providing exceptional service to customers over the phone. I am adept at handling high call volumes while maintaining a professional and friendly manner. I am a very passionate and positive person. I have excellent communication skills, both listening , written and engaging. I am Proficient in Microsoft word and excel. I am eager to bring my passion for customer care to your team and contribute to your continued success.
Experience
Telesky Limited
Jan 2023 – Present
Nairobi, Kenya
Customer Service Representative
Receiving and making calls to customers to answer queries and concerns.
Providing information about products and services.
Ensuring prompt and timely services to customers.
Follow up with customers to ensure satisfaction.
Planning and managing Logistics activities
Receiving and handling customers orders.
Upselling and Cross selling products to customers.
Collecting and reporting customers Feedbacks
