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Mercy Musyoki

Customer service executive

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Intro
Doha, Qatar
Hostess at Qatar airways
Studied Aviation at The pride center kenya airways
Studied Education at Ilako mututa secondary school
Airlines/Aviation
Joined August 3, 2023

Skills

Languages

English
-
Fluent
About
Experienced Customer Representative with a demonstrated history of working in the renewables, environment,aviation and Grocery and merchant wholesalers industry. Skilled in Computer Literacy, Entrepreneurship, Customer Relationship Management (CRM), Airports, and Airlines. Strong support professional with a Airline passenger services focused in Aviation/Airway Management and Operations from Pride centre(kq).
Experience
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Qatar airways
Jul 2022 – Present
Doha
Hostess
• Provide comprehensive Escort services to all Al Maha service customers such as VIP, CIP, Al Maha booked customers and special handling (unaccompanied minors, handicapped, deaf, blind etc.) and IOMs (International organization for migration passengers) which includes assistance at check-in, immigration, baggage, onward connection, reservations and assistance with cancelled bookings and improper documentation. • Work in all area of Hamad International airport that is transit, arrivals, departure VIP lounge and airside to meet and assist passengers. • Liaising with MOI, customs, screening and security to ensure seamless, fast and secured assistance to VIP customers. • Monitoring flight and airport parking bays with the company's departures/arrivals control system in order to ensure customers are promptly received and escorted. • Provide information and guidance to customers on flights schedules, airline formalities, visa requirements, hotel information, currency exchange and transport arrangements. • Coordinate with baggage and porter assistance for any lost and found services for any guests’ baggage issues to maintain timely delivery of baggage.
Education
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The pride center kenya airways
Oct 2018 – May 2019
Airline passenger services , Aviation
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Ilako mututa secondary school
Jan 2012 – Nov 2015
High school diploma , Education
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