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Meryem Kadiri

IT support specialist

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Intro
Agadir, Morocco
IT SUPPORT SPECIALIST at ONEE
Studied IT Methods Applied to Business Management at FACULTY OF SCIENCE SETTAT
Studied Networks and Telecommunications at FACULTY OF SCIENCE RABAT
Studied Development of Information Systems at IBN SINA
Computer Software
Joined September 5, 2022

Skills

Languages

Arabic
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Native or Bilingual
French
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Fluent
English
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Fluent
About
IT Support specialist with a knack for finding solutions quickly and exceeding employers' expectations. Endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning
Experience
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ONEE
Oct 2017 – Present
AGADIR
IT SUPPORT SPECIALIST
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be in person or over the phone) • Setting up accounts for new users • Repairing and replacing equipment as necessary • Possibly training junior staff
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NETFORCE
Jan 2017 – Oct 2017
KENITRA
SECRETARY
• Greet visitors and direct them to the appropriate departments or individuals • Answer telephones and respond to inquiries via telephone or email • Book meeting rooms, set up conference calls, and take messages and minutes during meetings • Perform administrative tasks, including filing and photocopying
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FCI AMENAGEMENT
Mar 2016 – Aug 2016
KENITRA
Computer Technician
• Responding promptly to service issues and requests • Repairing and replacing equipment as necessary • Installing and configuring computer hardware, software • Manage the installation, design, and network infrastructure of 60+ computers
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MCC
Aug 2015 – Feb 2016
RABAT
Call Center Representative
• Call clients and customers to inform them about the company’s new products, and services. • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Education
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FACULTY OF SCIENCE SETTAT
Sep 2020 – Jul 2021
MASTER, IT Methods Applied to Business Management
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FACULTY OF SCIENCE RABAT
Sep 2014 – Jul 2015
BACHELOR, Networks and Telecommunications
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IBN SINA
Sep 2012 – Jul 2014
advanced technician's certificate, Development of Information Systems
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