My name is Meryl B. Deleverio, a dedicated professional. Over the past three years, I’ve worked as an ESL teacher, delivering tailored online lessons to international students, while managing schedules, progress reports, and parent communications. This experience has refined my strong written communication, problem-solving, and multitasking skills, as well as my ability to adapt to diverse needs and time zones. My work interest lies in transitioning to a customer-focused role like chat support, where I can leverage my expertise in clear communication, technical proficiency (Microsoft Office, Google Drive), and empathetic service to resolve inquiries efficiently. My strongest qualities include attention to detail, honed through meticulous student record-keeping; patience and adaptability, developed while teaching young learners; and a collaborative mindset, refined through teamwork in educational settings. I thrive in dynamic environments and am eager to contribute my organizational and interpersonal skills to deliver exceptional support.
Experience
NovaKid
Oct 2024 – Mar 2025
Philippines
Online English Teacher
I conducted real-time, interactive online sessions with young learners, focusing on delivering clear and engaging communication to address their language needs—mirroring the real-time problem-solving and customer interaction central to chat support. I customized lesson plans to individual learning styles, demonstrating adaptability and attention to detail, while maintaining meticulous progress reports and communicating regularly with parents to resolve concerns and provide updates—a direct parallel to documenting interactions and ensuring customer satisfaction. My role required multitasking across teaching, technical troubleshooting (e.g., platform navigation), and time-sensitive scheduling, all while utilizing Novakid’s interface to ensure seamless service delivery. This experience honed my ability to think critically under pressure, prioritize tasks efficiently, and maintain a patient, empathetic approach—key strengths for resolving customer inquiries promptly and professionally.
