Mhariel Anne Mesa

Customer Service Specialist

Message

Intro

Taguig City, Philippines

Customer Service Specialist at EMAPTA Philippines

Studied Building Technology Management at University of Makati

Financial Services

Joined February 23, 2023

Skills

Languages

Tagalog

Native or Bilingual

English

Fluent

About

I am currently working as a customer service specialist for an Australian-based fintech company. I was a customer care specialist for a Canadian credit card company. I have experience handling calls, emails, live chats, and SMS. I take pride in being organized. This ensures that I am on time, where I need to be, and ready for whatever challenges the day may bring. I like to think of myself as adaptable and responsive to change. For example, I was one of the agents chosen to be transferred in order to handle a high-priority client and assist the team in improving its quality scores. I received three consecutive 100% quality scores in less than a month.

Experience

EMAPTA Philippines

Nov 2020 – Present

Makati City

Customer Service Specialist

Millennium1Solutions

Oct 2016 – Oct 2020

Pasig City

Customer Care Specialist

Education

University of Makati

Jun 2010 – Mar 2014

Bachelor of Science, Building Technology Management