Mia Manghi, Customer Service Representative

About

I’m a dedicated and results-oriented professional with a diverse background in customer service, teaching, and leadership roles. Over the years, I’ve honed my communication skills and my ability to manage various tasks simultaneously while maintaining a positive experience for clients and colleagues. My experience in hospitality, education, and customer support has provided me with a strong foundation in problem-solving, organization, and adaptability. In my past roles, I’ve been responsible for managing customer inquiries, resolving complaints, and guiding individuals through complex situations, all while ensuring satisfaction and building strong relationships. I enjoy providing solutions that help people, whether it’s assisting guests in a hotel setting or supporting families and children in an educational environment. This has given me a keen understanding of how to deliver effective, empathetic service that makes a difference. I’m particularly interested in roles where I can use my customer service skills to create positive experiences, as well as contribute to the efficiency and growth of the business. My attention to detail, ability to adapt to new systems quickly, and capacity to work under pressure have consistently allowed me to succeed in fast-paced environments. My strong sides include excellent communication (both written and verbal), problem-solving, and a proactive approach to resolving issues. I thrive in roles that require collaboration and constant learning, and I’m always excited about opportunities where I can make a meaningful impact.

Experience

Wholesome Goods

Mar 2024 – Sep 2024

Remote

Email and Chat Support

As a Customer Support Representative at Wholesome Goods, I provided email and chat support for customers across various brands, including Cosy House Collection, PupGrade, and Pattern Wellness. My role involved handling product inquiries, resolving quality concerns, tracking shipments, and assisting with returns and refunds. I ensured prompt and professional responses, maintaining a customer-first approach while troubleshooting issues and providing solutions. By effectively managing communications, I contributed to customer satisfaction, retention, and overall brand trust.

Remnant International College

Jan 2016 – May 2017

Philippines

High School Teacher (English)

As a High School English Teacher at Remnant International College, I developed and delivered engaging lesson plans that enhanced students’ reading, writing, and critical thinking skills. I assessed student progress through tests, projects, and class participation while providing individualized support to help them succeed. Beyond academics, I coordinated events and extracurricular activities and served as the Journalism Club adviser, training students in news writing, editing, and school paper production. My role required strong communication, classroom management, and a passion for inspiring young learners.

Epicenter Church

Mar 2010 – Jul 2016

Philippines

Kids' Pastor

Kids' Pastor & Sunday School Teacher As a Kids' Pastor, I was responsible for overseeing and guiding the spiritual development of children in the church. I coordinated various programs, led Bible studies, and ensured that the teaching was engaging, age-appropriate, and in line with our church's values. I also trained and mentored a team of Sunday School teachers, ensuring they were equipped to create a safe, nurturing environment for children to learn and grow in their faith. In this role, I was dedicated to fostering a supportive and welcoming atmosphere where children could develop a strong foundation in their beliefs, while also helping parents feel connected to their child’s spiritual growth. I also led and coordinated various church events for children, ensuring that these programs were both educational and fun, helping kids feel excited about their faith journey.

AIA Philippines

May 2015 – May 2016

Philippines

Financial Advisor

As a Financial Advisor at AIA Philippines, I guided clients in making informed financial decisions to secure their future. My role involved assessing their needs, recommending suitable insurance and investment plans, and providing continuous support to help them achieve their financial goals. I built strong relationships through personalized consultations, ensuring that clients understood their options and felt confident in their financial strategies. This role required excellent communication, analytical skills, and a deep understanding of financial products to deliver tailored solutions.

Remnant International College

Jun 2014 – Apr 2015

Philippines

Pre-School Teacher

As a Preschool Teacher at Remnant International College, I created a nurturing and engaging learning environment for young children, fostering their early development in literacy, numeracy, and social skills. I designed and implemented age-appropriate lesson plans, incorporating interactive activities to make learning fun and meaningful. Beyond academics, I provided a safe and supportive space where children could grow emotionally and socially. I also maintained open communication with parents, updating them on their child's progress and milestones. My role required patience, creativity, and a deep passion for early childhood education.

InterContinental Hotels Group

Mar 2010 – May 2014

Philippines

Reservations Sales Specialist

Reservation Sales Specialist During my time as a Reservation Sales Specialist at IHG, I was responsible for driving hotel bookings and enhancing the customer experience over the phone. I truly enjoyed engaging with clients, helping them find the perfect accommodations, and ensuring that each interaction was tailored to meet their needs. It wasn’t just about making a sale; it was about offering solutions and making sure guests felt valued and understood, all while working within our systems to manage bookings efficiently. Privatized Army Lodging Agent In my role as a Privatized Army Lodging Agent, I had the privilege of assisting military personnel, both active and retired, as well as their families, with lodging needs. I took great pride in ensuring that these guests had a seamless experience, whether for official or personal travel. It was an incredibly rewarding role, knowing I was supporting those who serve, and I worked diligently to make sure their stays were as comfortable and stress-free as possible. LEAD (Lead by Example and Develop) Agent As a LEAD Agent, I embraced a leadership role that allowed me to support and guide my colleagues. I assisted managers, handled peak-time calls, and helped implement new systems to improve team performance. I particularly enjoyed being able to mentor new hires and contribute to shaping a positive, efficient work environment. It was an opportunity to lead by example, ensuring the team maintained high standards of service and operational excellence.

Education

Saint Louis University

Aug 2015 – Dec 2015

Certificate in Teaching, Bachelor of Science in Secondary Education Major in English

Saint Louis University

Nov 2005 – Nov 2009

Bachelor of Arts, Mass Communication

Mia Manghi

Customer Service Representative

Skills

Languages