Michael Amponsem

I am currently looking for remote work which will bring me joy and new experiences.

Message

Intro

Clapham, United Kingdom

Studied Business at University of Wolverhampton Business School

Joined March 11, 2024

Skills

Languages

English

Advanced

About

I am a highly enthusiastic and hard-working individual with a passion for delivering exceptional customer service. Boosting my confidence has enabled me to communicate effectively and provide valuable assistance to diverse groups. I am self-aware, wholehearted, responsible, and kind. Continual self-improvement drives me, and I seek a work-from-home customer service role to leverage my skills and make a significant impact.

Experience

Recruitment and CO

Oct 2023 – Dec 2023

Work from home (Temporary)

NHS Call Handler

Coordinated scheduling for COVID-19 and influenza vaccinations, providing support and information to senior citizens, aiding in the smooth operation of healthcare initiatives.

Concentrix

Mar 2023 – Sep 2023

Work from home (Temporary)

Fraud and Cybercrime Advisor

Demonstrated attentive listening skills while handling complex cases of fraud and cybercrime, ensuring effective communication and attention to detail.

Foundever

Nov 2022 – Feb 2023

Work from home (Temporary)

Customer Service Advisor (Beko)

Assisted customers with faulty products, coordinated repairs, provided troubleshooting advice, and facilitated replacements for damaged items.

HGS

Aug 2022 – Sep 2022

Work from home (Temporary)

NHS Call Handler

Managed appointments for COVID-19 and flu vaccinations, offering guidance and assistance to elderly individuals, contributing to the efficient delivery of healthcare services.

Education

University of Wolverhampton Business School

Mar 2018 – Jul 2020

BA (Hons) Business Management, Business