I am a highly enthusiastic and hard-working individual with a passion for delivering exceptional customer service. Boosting my confidence has enabled me to communicate effectively and provide valuable assistance to diverse groups. I am self-aware, wholehearted, responsible, and kind. Continual self-improvement drives me, and I seek a work-from-home customer service role to leverage my skills and make a significant impact.
Experience
Recruitment and CO
Oct 2023 – Dec 2023
Work from home (Temporary)
NHS Call Handler
Coordinated scheduling for COVID-19 and influenza vaccinations, providing support and information to senior citizens, aiding in the smooth operation of healthcare initiatives.
Concentrix
Mar 2023 – Sep 2023
Work from home (Temporary)
Fraud and Cybercrime Advisor
Demonstrated attentive listening skills while handling complex cases of fraud and cybercrime, ensuring effective communication and attention to detail.
Foundever
Nov 2022 – Feb 2023
Work from home (Temporary)
Customer Service Advisor (Beko)
Assisted customers with faulty products, coordinated repairs, provided troubleshooting advice, and facilitated replacements for damaged items.
HGS
Aug 2022 – Sep 2022
Work from home (Temporary)
NHS Call Handler
Managed appointments for COVID-19 and flu vaccinations, offering guidance and assistance to elderly individuals, contributing to the efficient delivery of healthcare services.