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Michael Amponsem

I am currently looking for remote work which will bring me joy and new experiences.

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Intro
Clapham, United Kingdom
Studied Business at University of Wolverhampton Business School
Joined March 11, 2024

Skills

Languages

English
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About
I am a highly enthusiastic and hard-working individual with a passion for delivering exceptional customer service. Boosting my confidence has enabled me to communicate effectively and provide valuable assistance to diverse groups. I am self-aware, wholehearted, responsible, and kind. Continual self-improvement drives me, and I seek a work-from-home customer service role to leverage my skills and make a significant impact.
Experience
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Recruitment and CO
Oct 2023 – Dec 2023
Work from home (Temporary)
NHS Call Handler
Coordinated scheduling for COVID-19 and influenza vaccinations, providing support and information to senior citizens, aiding in the smooth operation of healthcare initiatives.
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Concentrix
Mar 2023 – Sep 2023
Work from home (Temporary)
Fraud and Cybercrime Advisor
Demonstrated attentive listening skills while handling complex cases of fraud and cybercrime, ensuring effective communication and attention to detail.
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Foundever
Nov 2022 – Feb 2023
Work from home (Temporary)
Customer Service Advisor (Beko)
Assisted customers with faulty products, coordinated repairs, provided troubleshooting advice, and facilitated replacements for damaged items.
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HGS
Aug 2022 – Sep 2022
Work from home (Temporary)
NHS Call Handler
Managed appointments for COVID-19 and flu vaccinations, offering guidance and assistance to elderly individuals, contributing to the efficient delivery of healthcare services.
Education
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University of Wolverhampton Business School
Mar 2018 – Jul 2020
BA (Hons) Business Management, Business