Michael Bettio | RemoteHub

About

Dedicated and focused business analyst who excels at multiple disciplines within a project team. A flexible and hard working team player with a strong drive for success and producing top quality work.

Experience

Logical Design Solutions, Inc.

Jul 1998 – Jul 2019

Florham Park, NJ

Management Consultant

Performed various roles within multi-disciplinary teams tasked to envision and design innovative, brand and culturally-aligned, constituent-relevant, digital employee experiences. - Business analyst responsible for understanding and representing client business priorities and strategies - Content Analyst responsible for conducting content audits and gap analyses of clients digital employee ecosystem - Project Manager responsible for project planning, resource planning, budget oversight, revenue projections and ensuring team alignment and knowledge sharing throughout a client engagement - Quality Assurance (QA) lead responsible for creating test approaches and plans, developing test scripts, executing test scripts and reporting progress to senior executives and client stakeholders Support business development (BD)/marketing strategies - Work with BD and marketing VP’s to develop and execute plans - Collaborate with internal resources to drive the production thought-leadership collateral/material needed to support BD / marketing strategies - Publish thought-leadership material using various channels (social media, email, etc.) to promote engagement with target audiences and drive them to thought-leadership material - Monitor engagement of published material, track and analyze results, and adjust plans, as needed

AT&T

Apr 1991 – Jul 1998

Morristown, NJ

Business Analyst – Benefit System Support Group

- Worked closely with human resource benefits plan administrators in order to understand plan details to be supported through self-service online enrollment & Interactive Voice Response (IVR) systems, customer service facing systems, and print material. - Produced detailed business requirements and facilitated walk-through’s with HRIT and customer service training leads. - Developed test plans and test scripts to validate systems and print material correctly support the requirements. - Researched and analyzed escalated instances of employee benefits issues and complaints.

Education

New Jersey Institute of Technology

Sep 1984 – May 1988

Computer Science