Michael Gonzales

Carmax

Apr 2022 – Present

Memphis, Tennessee

Floor Sales Consultant

 Assist Customers with purchasing vehicles  Explain in detail finance results  Successfully explain and upsell extended service plans  Obtain and collect required documentation  Partner with the Business Office to finalize purchase  Deliver vehicles along with final paperwork

Carmax

Oct 2020 – Apr 2022

Memphis, Tennessee

Vehicle Condition Assessor

 Perform condition assessment of customer trade-ins  Properly option vehicles and report to The Purchasing Department  Test drive vehicles for mechanical concerns  Report major conditions of vehicles to the Buyers  Merchandise front-lot inventory  Ability to perform to CarMax standards

Proficient Roofing, LLC

Nov 2018 – Nov 2019

Frisco, Texas

Office Manager

 Analyze all incoming contracts, agreements and insurance documents  Prepping documents to scan and make available digitally  Facilitate contact between Project Managers and Supplement Writers  Analyze all incoming projects for supplement potential  Contacting the project city to obtain work permit if needed  Gathering all necessary documents and present them to mortgage companies for check endorsements  Inputting all initial job expenses to insure profitability  Communicate with customers regarding their project schedule  Finalize all back-end paperwork and submit to insurance  Answer all incoming phone calls  Maintains office supply inventory  Maintains a clean a safe work environment  Occasionally run errands for the office needs  Assist with verbal and written communications  Being available at any time for needs of the owner  Ability to Empathize with homeowners  Addressing escalated concerns

Elevated Roofing, LLC

May 2016 – Sep 2018

Frisco, Texas

Data Manager

 Manage all incoming contracts and agreements  Prepping documents to scan and make available digitally  Facilitate contact between Project Managers and Supplement Writers  Analyze all incoming projects for supplement potential  Contacting the project city to obtain work permit if needed  Gathering all necessary documents and present them to mortgage companies for check endorsements  Inputting all initial job expenses to insure profitability

Dillard's

Sep 2015 – May 2016

Fairview, TX

Security Camera Operator

 Monitors and records shoplifting incidents, internal theft and accidents  Communicates with management to initiate security stops  Cooperates with local police to provide information on persons of interest  Document incidents in an accurate and timely manner

Quest Resource Management

Jul 2014 – Sep 2015

The Colony, TX

Client Support Specialist

 Processed high-volume of inbound calls with exceptional and timely service  Conducted follow-ups to ensure client satisfaction  Corresponded with vendors regarding services  Adhered to contractual guidelines and procedures to minimize disruption to client operations

DHI Title

Aug 2013 – May 2014

Plano, TX

Escrow Technician

 Prepared files in relation to escrow closings  Ordered title commitments for distribution to all parties  Cleared title commitments of liens  Processed and delivered closed files in high-volume  Assisted consumers with funding related questions  Facilitated needed corrections with consumers and lenders

Skills