I'm a support technician solving break fix issues for clients of our company. I landed this role thanks to self studying for the CCNA which showed I had the compacity to learn complex and in depth concepts and put them into practice. I find joy working with technology and assisting others with handling it.
My time in sales help solidify my social skill when it comes to a team oriented environment.
I have worked with Python in a class environment and am familiar with how code should be formatted.
Experience
Netwolves LLC
Dec 2024 – Present
4710 Eisenhower Blvd S E8, Tampa, FL 33634
NC2 Technician
● Work with Autotask to create Tickets for incoming incidents and updates.
● Made outbound outage calls to providers for updates to dispatches.
● Account management with CostGuard.
● Experienced with Cisco Meraki Gui.
● Customer service.
● Explain complex technical issues and systems to people with no technical acumen.
● Trouble shooting for downed customer circuits.
Rooms To Go
Mar 2019 – Dec 2024
11540 US-92, Seffner, FL 33584
Salesman
● Organized sales relations between customer and company.
● Found solutions for complex customer inquiry, to reach purchase conclusions.
● Gave outstanding customer service for customer loyalty and ease of mind.
● Experienced in BlueVista Data Systems
● Experience in Ipad interface
VIVINT
Feb 2016 – Mar 2019
12690 Telecom Dr, Tampa, FL 33637
Technician
● Field work included low voltage wire runs and troubleshooting.
● SOHO networking/lan.
● Poe device installation and troubleshooting.
● Ran Cat5 cables for camera installations.
● Customer service.
● Explain complex technical issues and systems to people with no technical acumen.
● Connect customer phone applications to smart home devices.
● Detailed and accurate stock management.