Michael Hartmann

Network Administrator

Message

Intro

United States

NC2 Technician at Netwolves LLC

Studied General at Wiregrass Ranch Highschool

Joined June 9, 2025

Skills

Languages

English

Fluent

About

I'm a support technician solving break fix issues for clients of our company. I landed this role thanks to self studying for the CCNA which showed I had the compacity to learn complex and in depth concepts and put them into practice. I find joy working with technology and assisting others with handling it. My time in sales help solidify my social skill when it comes to a team oriented environment. I have worked with Python in a class environment and am familiar with how code should be formatted.

Experience

Netwolves LLC

Dec 2024 – Present

4710 Eisenhower Blvd S E8, Tampa, FL 33634

NC2 Technician

● Work with Autotask to create Tickets for incoming incidents and updates. ● Made outbound outage calls to providers for updates to dispatches. ● Account management with CostGuard. ● Experienced with Cisco Meraki Gui. ● Customer service. ● Explain complex technical issues and systems to people with no technical acumen. ● Trouble shooting for downed customer circuits.

Rooms To Go

Mar 2019 – Dec 2024

11540 US-92, Seffner, FL 33584

Salesman

● Organized sales relations between customer and company. ● Found solutions for complex customer inquiry, to reach purchase conclusions. ● Gave outstanding customer service for customer loyalty and ease of mind. ● Experienced in BlueVista Data Systems ● Experience in Ipad interface

VIVINT

Feb 2016 – Mar 2019

12690 Telecom Dr, Tampa, FL 33637

Technician

● Field work included low voltage wire runs and troubleshooting. ● SOHO networking/lan. ● Poe device installation and troubleshooting. ● Ran Cat5 cables for camera installations. ● Customer service. ● Explain complex technical issues and systems to people with no technical acumen. ● Connect customer phone applications to smart home devices. ● Detailed and accurate stock management.

Education

Wiregrass Ranch Highschool

Aug 2008 – Jun 2012

High School Diploma, General