Michael Jeremiah, Customer Service Specialist | Administrative Assistant

SBA Group

May 2022 – Present

Lagos, Nigeria

Administrative Assistant, Contact Center Agent, Front Desk

 Assist HR/Admin manager in all administrative duties, setting up interviews and conference hall for meetings.  Played a meaningful role in our employee experience journey, creating and maintaining a welcoming, amenity-rich, and innovative environment.  Oversaw operational needs including kitchen and office inventory, space planning, security, maintenance, and deliveries—with an eye toward automation and predictability.  Distribute company-wide announcements and plan company events and outings, both small and large scale.  Ensure all visitors and callers are greeted and routed efficiently and professionally.  Oversaw the overall daily running of the office building.  Assist managers to process fillings, printing, Word Processing etc.  Collect mails and all forms of delivery on behave of the company.  Oversaw Contact Center daily activities.  Receive phone calls and respond to mail.  Record all visitors’ logs and direct them to the appropriate channels.

Michael Jeremiah

Customer Service Specialist | Administrative Assistant

Skills

Languages