In my three years as an IT specialist, I've cultivated a diverse skill set that enables me to navigate various aspects of IT with confidence. From troubleshooting hardware and software issues to overseeing the deployment of hardware, I've encountered and conquered a wide array of challenges. Whether it's optimizing system performance or implementing innovative solutions to enhance efficiency and security, I've consistently demonstrated adaptability and problem-solving prowess. I am willing to humbly learn with an open mind the things I may not know.
Experience
Provident Bank
Aug 2023 – Present
Woodbridge New Jersey
Tier 2 help desk technician
As a Tier 2 Help Desk Technician at Provident Bank, I played a crucial role in ensuring smooth IT operations and providing top-notch support to internal users. My primary responsibilities included diagnosing and resolving complex technical issues escalated from Tier 1 support, such as software glitches, network connectivity issues, and hardware malfunctions.
I excelled in troubleshooting diverse IT problems by employing a combination of technical expertise, analytical skills, and effective communication. Whether it was assisting users with system upgrades, configuring software applications, or resolving security-related concerns, I approached each task with diligence and professionalism.
I'm currently in the middle of contributing to the successful merger with a new bank through my IT services. I am involved in various aspects of the merger process, from integrating IT systems and databases to ensuring seamless communication between the two entities. This entails collaborating closely with teams from both banks to assess infrastructure compatibility, resolve any technical challenges that arise, and implement necessary updates or enhancements to facilitate a smooth transition.
Overall, my experience as a Tier 2 Help Desk Technician at Provident Bank was marked by a dedication to technical excellence, a commitment to customer satisfaction, and a proactive approach to problem-solving, all of which contributed to the smooth functioning of the bank's IT systems and operations.
