Michael Murunga, Network Administrator

Experience

Oriolec Africa Limited

Oct 2019 – Dec 2022

Nairobi, Kenya

Network Administrator

• Handled planning, installation and configuration of 4G network systems, monitoring performance and functionality to effectively resolve possible issues. • Managed people, resources, and processes by maintaining a network infrastructure including monitoring, scheduling and supervision of customer related faults within the Service Level Agreements. • Implemented network and technology updates for company-wide adoption in line with strict operational deadlines. • Compiled reports based on customer buying patterns and emerging market trends to create new market strategies. • Pro-actively monitored technical infrastructure to minimize downtime and ensure quick resolution of service disrupting faults. • Analyzed the year-over-year sales data to come up with the top clients who brought in the most value to the company and adjusting resources accordingly to better serve these customers. • Identified mission critical projects that the company needed to prioritize to achieve maximum profitability.

Jamii Telecommunications Limited

Dec 2016 – Sep 2019

Nairobi, Kenya

Network Support Engineer

• Designed, configured, installed, tested and maintained Fiber equipment and services including Multi-Protocol Label Switching (MPLS), Fiber to the Home (FTTH), carrier Ethernet Switch-Router (CESR), Dense wavelength-division multiplexing (DWDM) and Synchronous Digital Hierarchy (SDH). • Investigated and managed Local Area Network/Wide Area Network issues to achieve Service Level Agreements. • Maintained and supported Gigabit Passive Optical Network infrastructure and platforms. • Provided technical expertise in Layer-three (L3) Multi-Protocol Label Switching to maintain robust and resilient networks. • Improved resolution times by 30% through dedicated proactive monitoring of L3 clients. • Followed operational practices to identify and fix software and hardware faults using established best practice. • Liaised with Tier 2 Network Operations Center Support to effectively manage and resolve network incidents in line with agreed Service Level Agreements. • Managed client information through Enterprise Resource Planning (ERP) systems including System Application and Products (SAP), Emerald billing system among others. • Answered and resolved 20+ customer queries per day via phone, email and live chat with support tickets allocated through Enterprise Resource Planning systems. • Handled software configuration of client internet links using Solar Wind’s Network Performance Monitor (NPM), Electronics Cooperation of Israel’s Synchronous Digital Hierarchy (SDH) and ZTE’s Network Management System (NMS). • Escalated incidents to external manufacturers and suppliers, seeking responsive resolution for minimized service disruption. • Quickly responded to backhaul network incidents, troubleshooting and proposing effective solutions for swift repair. • Compiled and updated reports of faults attended on both daily, weekly and monthly basis to ensure performance contract targets were met.

Education

Jommo Kenyatta University of Agriculture and Technology

Aug 2012 – Nov 2016

Bachelor's of Science, Pure Mathematics and Computer Science

Michael Murunga

Network Administrator

Skills

Languages