Michael Nacorda, Customer Service, Sales, Account management, SEO and Network & Services Operation.

About

An ambitious professional with over 5 years job experience in several work fields such as customer service, sales, graphic & video editing, SEO and Network & Services Operation. Inspired and motivated to provide 100% satisfaction for the client. Fast learner and easy-going type of person. Can work both with team and individually with precise outcome.

Experience

Accenture

Jul 2022 – Sep 2023

Cebu City

Network & Services Operation Associate

• Performed day-to-day LAN and WAN administration, maintenance, and support. • Identified and immediately resolved issues with network devices. • Maintained network hardware and software and monitored network to support network availability to end users. • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

411 BPO

Sep 2018 – Sep 2020

Cebu City

Account Manager/Customer Care

Exceeded goals through effective task prioritization and great work ethic. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Served customers and followed outlined steps of service. • Quickly learned skills and applied them to daily tasks, improving efficiency and productivity. • Increased customer satisfaction by resolving first page placement issues. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Carried out day-to-day duties accurately and efficiently. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Education

The College of Maasin

Jun 2006 – Mar 2009

Bachelor Of Science In Nursing

Michael Nacorda

Customer Service, Sales, Account management, SEO and Network & Services Operation.

Skills

Languages