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Michael Nacorda

Customer Service, Sales, Account management, SEO and Network & Services Operation.

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Intro
Cebu City, Philippines
Studied at The College of Maasin
Joined November 12, 2023

Skills

Languages

English
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Fluent
About
An ambitious professional with over 5 years job experience in several work fields such as customer service, sales, graphic & video editing, SEO and Network & Services Operation. Inspired and motivated to provide 100% satisfaction for the client. Fast learner and easy-going type of person. Can work both with team and individually with precise outcome.
Experience
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Accenture
Jul 2022 – Sep 2023
Cebu City
Network & Services Operation Associate
• Performed day-to-day LAN and WAN administration, maintenance, and support. • Identified and immediately resolved issues with network devices. • Maintained network hardware and software and monitored network to support network availability to end users. • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
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411 BPO
Sep 2018 – Sep 2020
Cebu City
Account Manager/Customer Care
Exceeded goals through effective task prioritization and great work ethic. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. • Served customers and followed outlined steps of service. • Quickly learned skills and applied them to daily tasks, improving efficiency and productivity. • Increased customer satisfaction by resolving first page placement issues. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Carried out day-to-day duties accurately and efficiently. • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
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The College of Maasin
Jun 2006 – Mar 2009
Bachelor Of Science In Nursing