An ambitious professional with over 5 years job experience in several
work fields such as customer service, sales, graphic & video editing,
SEO and Network & Services Operation. Inspired and motivated to
provide 100% satisfaction for the client. Fast learner and easy-going
type of person. Can work both with team and individually with
precise outcome.
Experience
Accenture
Jul 2022 – Sep 2023
Cebu City
Network & Services Operation Associate
• Performed day-to-day LAN and WAN
administration, maintenance, and support.
• Identified and immediately resolved issues with
network devices.
• Maintained network hardware and software and
monitored network to support network availability
to end users.
• Consulted with management to determine scope
and priorities of projects and to discuss system
capacity and equipment acquisitions.
411 BPO
Sep 2018 – Sep 2020
Cebu City
Account Manager/Customer Care
Exceeded goals through effective task
prioritization and great work ethic.
• Participated in continuous improvement by
generating suggestions, engaging in problem-solving
activities to support teamwork.
• Served customers and followed outlined steps of
service.
• Quickly learned skills and applied them to daily
tasks, improving efficiency and productivity.
• Increased customer satisfaction by resolving first
page placement issues.
• Actively listened to customers, handled concerns
quickly and escalated
major issues to supervisor.
• Carried out day-to-day duties accurately and
efficiently.
• Devoted special emphasis to punctuality and
worked to maintain outstanding attendance record,
consistently arriving to work ready to start
immediately