I have 10 years in customer service. An additional 5 years in I.T. and a lifetime of helping people from various backgrounds.
Experience
Apex Systems Limited
Jan 2025 – Apr 2025
Remote
Help Desk Support
• Provided advanced technical support to hospital staff, resolving complex hardware and software issues in a timely manner.
• Experience with ITSM environments.
• Collaborated with Tier 1 support team to escalate and resolve issues that require in depth technical knowledge.
• Assisted in the deployment and configuration of new hardware and software, ensuring compatibility with pre-existing systems.
• Trained and mentored new help desk staff and helped get them onboard providing guidance on troubleshooting techniques and best practices. Helped give them the tools needed to help them excel.
• Experience in ServiceNow/ServiceHub and Epic
• Familiarity with hospital specific software and EHR systems
