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Michael Peterson

Customer Support & Project Coordination Specialist | Master of Solutions & Positive Experiences

With 10 years of experience in customer support and project coordination, I am a problem-solving specialist who delivers exceptional customer experiences and collaborates with stakeholders to implement solutions. As an Escalations Specialist at Better Earth, a leading solar energy company, I spearhead creative problem-solving initiatives, working cross-functionally with executives and internal teams. I owned end-to-end customer relationships for 50-100 solar projects monthly, serving as the customer advocate internally and externally. I also develop new SOPs for contract management workflow, resulting in a comprehensive reduction in escalations workload. I am passionate about driving positive change and delivering value to customers and stakeholders in the renewable energy sector. I have been recognized as a top performer, receiving significant bonuses and salary increases within the first year of working for teams for which I am hired.