I am a highly motivated individual with great customer service skills and experience. As an accomplished professional with more than 8 years of experience maximizing customer satisfaction through exceptional customer service, I possess a breadth of knowledge and talents that will allow me to contribute toward your success through this role. My considerable experience working with customers, solving escalated issues, and maintaining strong consumer relations will enable me to be a valuable member of your team
I am a team player, patient, determined, focused, competitive, punctual, committed, motivated, and well-driven. I possess good communication skills and multitasking abilities. I always deliver my workloads or tasks on time without exceeding deadlines. I am able to learn computer programs very quickly. I am adaptable and can work at any time. My greatest strength is my adaptability in managing change. Since I've worked for over 8 years now, change is always the context and challenge for the business. I've gained so much from the past and I've learned a lot.
Experience
Fusionzone
Jan 2023 – Jun 2024
Lakeland, FL
Client Services Support
Managed incoming tickets efficiently and promptly.
Categorized, prioritized, and assigned tickets accurately.
Analyzed ticket details and understood client needs. Documented resolutions in Jira, following SLAs. Maintained organized ticketing system and improved support processes. Provided well-rounded, prompt, high-quality, and professional client service at all times.
